Data Entry Chat Support

ROBBIE JONES

Adamsville, TN 383**-***-*** **** *********@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 15+ years of experience in high-pressure healthcare environments. Skilled at delivering empathetic support, resolving issues quickly, and leveraging digital platforms and AI tools to improve client satisfaction. Proven ability to learn and adapt to new technologies, manage sensitive data, and maintain compliance with privacy regulations. CORE COMPETENCIES

● AI Enabled Chat Support (e.g., ChatGPT, Intercom)

● Multichannel Customer Communication (Phone, Chat, Email)

● Conflict Resolution & Escalation Management

● CRM & Helpdesk Tools (e.g., Salesforce, Zendesk)

● Data Entry & Documentation Accuracy

● HIPAA Compliance & Data Security

● Technical Troubleshooting & Guidance

● Time Management & Prioritization

● Collaboration in Fast Paced Teams

PROFESSIONAL EXPERIENCE

Patient Care Coordinator

River City Convenient Care – Savannah, TN

Apr 2015 – Jan 2020

● Delivered attentive customer support to patients, addressing inquiries and resolving concerns with empathy and speed.

● Utilized EMR systems for precise documentation and information sharing.

● Guided patients in using online portals and digital tools for scheduling, records access, and telehealth.

● Collaborated with providers and staff to streamline workflows and improve service quality.

● Spearheaded community engagement initiatives, increasing digital literacy and service awareness. Paramedic

McNairy County EMS / McNairy County Hospital – ER, Selmer, TN Jul 2000 – Mar 2015

● Responded to emergencies with calm efficiency, delivering compassionate, hands-on care.

● Recorded and analyzed patient data amidst urgent and chaotic settings.

● Coached patients and families on procedures and follow-up care using clear, supportive communication.

● Utilized mobile and radio tech systems to coordinate with teams and manage critical information.

● Developed skills in rapid assessment, decision-making, and documentation accuracy. TECHNICAL SKILLS

Tools & Platforms Description

AI Chatbots & Virtual

Assistants

Familiar with ChatGPT, Intercom, and training bots to deliver consistent support

CRM/Helpdesk Tools Salesforce, Zendesk (training or self-learning mode) EMR Systems Experience with health data systems and compliance standards

Office & Communication MS Office suite, Slack, Teams, Zoom Digital Onboarding &

Training

Teaching tech usage to diverse patient groups

EDUCATION

Associate of Applied Science – Paramedic

Jackson State Community College – Jackson, TN

Lic. NR 023564 (Aug 2000)

Certification

Persevere- Artificial Intelligence

Sales Force

Generative AI

Workflow

Data Management

Google Cloud

AI Automation

Emerging Tech

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