Medical Assistant Front Desk
Resume:
Mendy Odom
Mobile, AL *****
*********@*****.***
Professional Summary
Seeking a position that will utilize my experience in the medical field, while providing an opportunity to further develop my qualifications and knowledge of operations. Work Experience
Medical Assistant
Midi Health-Mobile, AL
March 2024 to Present
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Assisted with administrative tasks such as filing documents or processing paperwork
• Responded quickly during emergencies or urgent situations within the clinic setting
• Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Assisted with patient billing processes, including verifying insurance coverage and submitting claims Certified Medical Assistant/Front Desk
Uptown Urgent Care-Mobile, AL
May 2023 to Present
• Vital sign/ Intake / bench mark testing/ Xrays / therapeutic injections
• insurance verification
• payment processing
• debt collecting
Medical Assistant/Phlebotomist
USA IMC-Mobile, AL
October 2019 to January 2023
Experience
USA Internal Medicine/ Dr. Herring + 15 others November 2019 - Present
• Vital signs / manual blood pressures
• injections
• Patient documentations
• lab testing
• drawing blood/ testing blood and urine
• Managed patient charts
• Called patients back on lab results
• Made appointments for new and returning patients
• Worked with computer system Athena / Atlas
Medical Assistant
Pulmonary Associates-Mobile, AL
January 2018 to October 2020
• Patient Management
• Insurance verification, deductibles & Patient portion owed.
• Coordinating calendars for 6 individual Physicians.
• Vital signs / Manual blood pressure
• Injections
• Bench mark testing (allergy testing)
• Patient Documentation
• Lab testing
• Managed incoming calls
• Schedule appointments for new and returning patients. Medical Assistant
Pulmonary Associates-Daphne, AL
April 2015 to August 2016
• Vital signs / Manual blood pressure
• Injections
• Bench mark testing (allergy testing)
• Patient Documentation
• Lab testing
• Managed incoming calls
• Made appointments for new and returning patients. Customer Service
USA Automotive-Mobile, AL
June 2014 to January 2015
• Answering phones
• Regular Car Maintenance
Medical NCO
US Army-Fort Hood, TX
November 2000 to September 2008
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
• Prepared folders and maintained records of newly admitted patients.
• Updated patient accounts and information on a daily basis.
• Managed incoming and outgoing calls for busy medical office.
• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
• Maintained and prioritized daily tasks and projects.
• Including: call logs, appointments, travel, expense reports and general errands.
• Oversaw daily office duties for a staff of 8+.
• Located, checked in and pulled medical records for appointments and incomplete patient charts.
• Managed a team of 6 client service representatives who coordinated services for soldiers in the field or at base.
Education
Medical Assistant Certification
Virginia College - Mobile, AL
March 2015
Skills
• Clerical experience
• Restaurant experience (10+ years)
• Pediatrics Experience
• Sales (10+ years)
• Vital signs
• Medical Scheduling (10+ years)
• Patient Care (10+ years)
• Cpr
• Medical assistant (10+ years)
• Microsoft Outlook
• EMR systems
• Anatomy Knowledge (10+ years)
• Medical terminology (10+ years)
• Organizational skills
• Medical coding
• Emr (10+ years)
• Customer service
• Laboratory experience
• Patient care
• Medicaid
• Laboratory (10+ years)
• Front desk
• Venipuncture (10+ years)
• Injections (10+ years)
• Workday
• Ehr
• Clinical medical assistant
• Clerical Experience
• Leadership
• Athenahealth
• Charting
• Vital Signs
• Cpr/
• Triage
• Physiology Knowledge
• Receptionist (10+ years)
• Driving
• Medical scheduling
• HIPAA
• Epic (2 years)
• Guest relations
• Medical Coding
• Documentation Review
• Physiology knowledge
• Medical Records
• Typing
• CPR Certified (10+ years)
• Phone Etiquette
• Word (10+ years)
• Serving
• Medical Billing (5 years)
• Transcription
• Food handling
• Google Suite
• Excel
• Product demos
• Medical Office Experience (10+ years)
• Supervising experience
• Cpr/bls
• Cerner
• Phlebotomy (10+ years)
• Phlebotomy technician (10+ years)
• Office Management
• Microsoft word
• Computer literacy
• Heavy lifting
• Medical records
• Hospitality
• Analysis skills
• Conflict management
• Citrix (5 years)
• Outdoor work
• Computer Operation
• Cash handling
• Insurance Verification (10+ years)
• ICD-10
Military Service
Branch: United States Army
Service Country: United States
Rank: E-5
November 2000 to September 2009
Certifications and Licenses
CPR Certification
Driver's License
Certified Phlebotomy Technician
Certified Medical Assistant
December 2022 to December 2024
Additional Information
SKILLS
• Pharmacology and Medication Administration • Vital Signs
• Certified Clinical Medical Assistant 2018 • Laboratory Techniques
• Medical Terminology • Software - Prime Suite, Corner, Citrix, Epic
• Charting / EHR / EMR • Human Anatomy and Physiology
• CPR/BLS Certificate, 2017 • Clinical and Diagnostic Procedures
• Certified Phlebotomy Technician, 2018 • Highly Organized
• Microsoft Word, Excel, Power Point, QuickBooks • EKG
• Insurance - BCBS, Humana, Medicare, Medicaid
and Tricare.
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