Customer service representative

Jeff Civil

Suffern, NY

******@*****.***

917-***-**** Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Martab Solutions

April 2024-may 2025

•Prepare and organize incoming and outgoing shipments

•Compiles, sorts, and verifies completeness and accuracy of data prior to key entry or scanning.

•Operates keyboard, scanning, or other input devices or equipment to transcribe data from standard source documents onto data storage or data processing equipment and/or through direct online hookup to a computer.

•Inputs lists of items, numbers, addresses, or other data

•Receive, process and stock products according to customer orders using computer systems and manual systems • Inspect products for quality and quantity

•Troubleshoot issues and problems encountered by customers or internal

•Keep logs of goods received, used, inventory or storage needs at all times

•Perform other duties as assigned by supervisor or manager.

•Prepare and organize incoming and outgoing shipments

•Receive, process and stock products according to customer orders using computer systems and manual systems • Inspect products for quality and quantity

•Troubleshoot issues and problems encountered by customers or internal

•Keep logs of goods received, used, inventory or storage needs at all times

•Perform other duties as assigned by supervisor or manager.

Concierge

The Bristal at Waldwick Jan 2023- September 2023

•Answering and redirecting incoming calls with the utmost in professionalism and positivity

•Taking accurate and courteous phone messages and rapidly and patiently responding to requests by residents

•Greeting all visitors warmth and kindness as they enter the community and completing information cards on all appropriate inquiries

•Responding to all resident, guest and team member inquiries in a polite and timely fashion • Ensuring all emergencies are handled promptly and appropriately

•Keeping the front desk sign in/ sign out logs accurate and up to date

•Performing basic computer data entry as needed

CRC Specialist

Konica Minolta

Contract

April 2022- August 2022

•Heavy customer contact both via phone and email utilizing our scheduling database and inContact phone system

•Add deliveries/removals/moves/3rd party orders to our scheduling system.

•Work within our SAP system to notify service technicians of pending install and deinstall calls

•Runs all reports for assigned territory within our in SAP.

•Tracks UPS, FedEx or other carrier shipments, via carrier’s website and/or SAP.

•Utilizes web based internal system to process RMA and Move requests.

•Updates service equipment Records as needed.

Order Management Specialist

LG Electronics

Order Management 2013-2020

*Report, analyze and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation.

*Oversee and monitor daily VMI accounts sales performance

*Manage order fulfilment thru working with supply chain, transportation, and warehouse to ensure have product coming in to meet delivery dates. Reschedule customers when product is delayed and unable to meet customer original delivery date.

*Handle inbound calls from call center to support on escalated matters for compensation, fulfilment of back orders, damage allowance inquiries, and to provide ETA information.

*Support reverse logistics and account receivable on return investigation by calling customers, delivery agency, and store to locate unreturned items. Processed returns for stores, NORAs, and delivery agents. Handled shortage claims and supported retrieving the documents to have claim processed. Reviewed GE RA cancels to help reduce returns that customer decided to keep instead of returning

*Education

*Computer Networking

ROCKLAND COMMUNITY COLLEGE

2006

Skills

•Proficient in the use of MS Word, PowerPoint, MS Access, Adobe Photoshop

•Ability to prioritize and meet deadlines.

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