Call Center Customer Service

SKILLS SUMMARY

●Communicating

●Security for Building

●Building Teams

●Dedicated to my work

●Over 25 years experience in facilities and working with people

●Call Center experience and heavy customer service background with old Star Ledger Newspaper

EDUCATION

Google Cybersecurity Certificate • (10/04/2024)

●Studied how to identify common cybersecurity risks, threats, and vulnerabilities, as well as the techniques to mitigate them. Gained hands-on experience with Python, Linux, and SQL. Learned how to protect networks, devices, people, and data from unauthorized access and cyber attacks using Security Information Event Management (SIEM) tools, Intrusion Detection Systems (IDS), and network protocol analyzers (packet sniffing). I have also been in positions of leadership outside of cybersecurity and ready to apply those skills to my new career.

• Ocean County College, Toms River NJ

Business Management course

PROFESSIONAL EXPERIENCE

Job Title, The Life Christian Church - Building Manager

(August 11, 2021 -June 9, 2023)

Summary of duties

●Responsibility #1: Maintaining clean, safe work environment for the church and the special needs school that shared the building

●Responsibility #2: I conducted fire drills and scheduled safety tests and inspections according to state and federal regulations.

●Responsibility #3: Interviewed vendors and scheduled cleaning companies and staffed events.

Job Title, The YMCA - Facilities Coordinator and Director, Redbank and Meadowlands NJ

(March 2010 - July 2021)

Summary of duties

●Responsibility #1: Lead a team of five people, hired, trained and scheduled duties.

●Responsibility #2: Scheduled safety inspections with state and federal regulators.

●Responsibility #3: Had weekly meetings with C- Suite to give updates.

Why I believe I’m a good candidate:

What makes me unique is my desire to keep learning. I don’t see retirement as a reward as much as I do contributing to youth, to business and the ever growing field of technology and learning from people whether younger or older.

I am a very positive person and I can succeed whatever I put my mind to. I raised a son and daughter as a single dad who are now both college educated with successful careers; my greatest achievement, I’m so proud of them.

Contact this candidate