Call Center Customer Service
Resume:
Kendra Rogers
High Point, NC *****
**************@*****.***
Professional Summary
Talented Administrative Assistant bringing excellent computer skills, word processing abilities, and expertise with spreadsheets. Increases team productivity by keeping files organized and expertly handling wide-ranging assignments. Operates well with minimal oversight and under tight deadlines. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Customer Service Representative
Everise-Greensboro, NC
October 2024 to Present
As a call center agent, my duties consist of assisting members through inbound and outbound calling, with various health insurance issues, inquiries, bill pay, trouble shooting, and transfers. Documentation, delegation, and conversion with providers, pharmacies, brokers etc., are all included responsibilities. Call Center Representative/Customer Service
Foundever-Fayetteville, NC
April 2023 to July 2024
Answer inbound calls/ some outbound, assist members with various banking/ deposit needs, funds transfers in regards to their account, transfer calls as needed. Server/Hostess
Sushi House-Fayetteville, NC
August 2021 to February 2023
Assisted customers with food orders; served drink and food orders; back house prep; various cleaning duties.
Work laps due to business closing.
Receptionist
Leonard Lee, Klip Kings (barber shop)-Charlotte, NC March 2018 to January 2020
My duties consisted of managing inbound/outbound calls, managing scheduling Including client appointments, handling money and business networking.
(Reason for laps in work) : Business closed; followed by the pandemic. Office assistant
Stefanie Russ Graphic design co.-Fayetteville, NC
April 2013 to January 2017
Answered and made phone calls on behalf of the company. I ran various errands, filed papers and managed company schedule.
Education
General Studies (GED)
Richmond Community College Laurinburg-Laurinburg, NC June 2023
Associate's degree
Skills
• AI
• Cash handling
• GPS
• Front desk (8 years)
• Cashiering
• Manufacturing
• Documentation review
• Guest relations
• Hospitality
• Customer service
• Assembly
• Graphic design
• Clerical experience (4 years)
• Restaurant experience
• Barbering
• Information management
• English
• Communication skills
• Mobile devices
• Sales
• Computer networking (10+ years)
• Construction
• Microsoft Word (10+ years)
• Adobe InDesign
• Transcription
• Data entry
• Proofreading
• Serving
• Medical terminology
• PCI
• Cash register
• Clerical experience
• Hospitality (10+ years)
• MicroStation
• Word processing
• Office Management
• Accounts payable
• Live chat
• Forklift
• QuickBooks
• Time management
• Account management
• Writing skills (10+ years)
• Upselling
• Microsoft Outlook
• Food service
• Patient interaction
• Accounts receivable
• Pricing
• Food industry
• Front desk
• Typing
• Personal assistant experience (3 years)
• Windows
• Cooking
• Analysis skills
• Document management
• Microsoft Excel (5 years)
• Computer skills (10+ years)
• Administrative experience
• Organizational skills (10+ years)
Certifications and Licenses
Medical Administrative Assistant
April 2023 to Present
Contact this candidate