Customer Service Assistant Manager
Resume:
Tabatha McMurdy
Oil City, PA
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Dept Clerk III- Register & Recorder
Venango County Courthouse - Franklin, PA
June 2020 to June 2021
Index Room clerk. Dept clerk for register and recorders office. Input Deed; mortgage; POA documents and maintaining the courthouse index room. All early birth records and marriages of Venango County. Handling phone calls, work with the public to help get copies of their deeds. Certified papers and file and book keeping!
Key Holder management
Claires Store - Seneca, PA
July 2017 to July 2018
Over see all customers, intake with shipment; sort & process merchandise; POS register system; emails & HUB daily news network; processing returns; stock & back stock; open & closing procedures; bank runs; ear piercing specialist; daily, weekly, monthly, quarterly and yearly figures, goals & paperwork; #1 @ customer service... my numbers are usually the highest in the store, bringing our store up in the district
& region! I am a serious worker & love working in the public... Assistant Manager
Kitchen Collection - Cranberry, PA
May 2013 to July 2014
Responsibilities
Oversee all employees follow guidelines and regulations. Stores appearance and safety guidelines are followed and up to par. Daily, weekly and monthly paperwork completed and sent securely to home office. Shipping & receiving of product and supplies. Stocking, pricing and proper planogram sets. Cleanliness of the back room and store bathroom as well as the front. Registers and their upkeep. Emails to send from corporate etc. Scheduling and time sheets. Payroll posts. And most importantly Customer Service and keeping happy customers! And assisting them in needs of returns or any other issues there may be. Accomplishments
Completely new store fronts, immaculate organization from complete disorganization and filth. Remodeled store and store front and completely redoing any and all sets and resets. Skills Used
Excellent Customer Service and great display of leadership. Very good sales person. Team Player! As well as very indepent.. And a very dependable employee. 3rd Key
Claires Boutique - Cranberry, PA
October 2011 to May 2013
Responsibilities
Customer Service. Piercing Specialist. Piercing Release Form and paperwork. Sales and returns. Daily and weekly paperwork. Cleaning of store backroom. Proper planogram sets. Signage. Customer advice and concerns discussed. Stocking and receiving of stock. Pricing band markdowns at proper timing. Accomplishments
Becoming a piercing specialist
Skills Used
Same as kitchen collection..
Education
Diploma in Business/Vocational
Oil City Area Senior High School - Oil City, PA
1999 to 2003
Skills
• POS system management (7 years)
• Customer Service (10+ years)
• Management (5 years)
• Retail (10+ years)
• Phones (10+ years)
• Paperwork (8 years)
• Merchandising
• Assistant Manager Experience
• Pricing
• Remodeling
• Planograms
• Records Management
• Bookkeeping
• Sales
• Data Entry
• Commercial Cleaning
Certifications and Licenses
Piercing Specialist
October 2011 to Present
Assessments
Verbal Communication — Highly Proficient
July 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Highly Proficient January 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Administrative Assistant — Highly Proficient
October 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Customer Focus & Orientation — Expert
October 2019
Responding to customer situations with sensitivity. Full results: Expert
Data Entry — Highly Proficient
February 2020
Entering data quickly and accurately
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate