Customer service/hospitality

Evan Kelley

980-***-**** **********@*****.*** Concord, NC

Professional Summary

Motivated and customer-focused professional with experience in hospitality, sales, and guest services. Skilled in customer de-escalation, public speaking, and training new staff while maintaining strong organizational and multitasking abilities. Recognized for delivering top guest satisfaction scores, leadership potential, and adaptability in fast-paced environments.

Experience

Olive Garden – Server

Concord, NC January 2024–Present

Deliver high-quality service in a busy dining environment, consistently earning top guest satisfaction scores.

Train and mentor new servers on company procedures and customer service best practices.

Maintain food safety standards and ensure allergen awareness.

Collaborate effectively with kitchen and front-of-house staff to ensure smooth operations.

Cady Studios – Experience Ambassador

Charlotte, NC June 2025-September 2025

Guided students and families through senior portrait and photography package options, earning commission on sales.

Scheduled and coordinated photo appointments, ensuring smooth and efficient daily operations.

Processed payments and managed customer accounts with accuracy and attention to detail.

Delivered group presentations to students and parents, clearly communicating options and requirements.

Assisted diverse guests—including families, teenagers, and children—while ensuring a welcoming and professional environment.

Supported photo development and order fulfillment, ensuring quality standards and timely delivery.

Brown Dog Cafe – Hostess

Cincinnati, OH August 2023–December 2023

Greeted and seated guests with courtesy and attentiveness.

Managed reservation system and waitlist to optimize table turnover.

Communicated effectively with servers and kitchen staff to support service flow.

Sweet Frog – Shift Lead

Concord, NC October 2022–August 2023

Supervised shifts and trained new team members in store operations and customer service.

Handled customer concerns with professionalism and de-escalation techniques.

Ensured compliance with food safety and sanitation standards.

Skills

Customer De-escalation • Sales & Upselling • Public Speaking • Team Leadership • POS Systems • Food Safety & Sanitation • Training & Onboarding • Adaptability • Active Listening • Organization • Multitasking • Empathy • Problem Solving • Task Consolidation • Sense of Urgency

Education

Performance Learning Center High School – Concord, NC

Graduate, May 2023

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