Customer Service Project Manager

Carol Elaine Valor

**** ***** **** ****** ******, WI 54403 517-***-**** ******@*****.***

Goal: To be of service and engaged with my community.

Experience and Transferable Skills

Reliable, hardworking, personable, and motivated toward excellent outcomes for the work team and customers or clients with emphasis on outstanding customer service.

In former positions my initiative included independent problem solving; good organizational skills, workload & time management, public speaking, and advanced verbal and written communications skills.

Computer Programs: Microsoft Office Suite

Employment History

Sam’s Club, 226200 Rib Mountain Drive Wausau, WI 54401 Cashier and Café Associate.

January 30, 2023 to February 3, 2025.

Key functions: Cash handling, Product Recovery, Customer Service, Cook and Food Service

YMCA, Aspirus Weston Branch, 3402 Howland Ave, Weston, WI 54476

April 20, 2023 to April 7, 2024.

Key functions: Members Services; Assistance in payments, new services, record keeping

State of Michigan, Michigan Department of Environment, Great Lakes and Energy, Lansing District Office 525 West Allegan Street Lansing, Michigan (22 years of service).

Key functions: As a State Environmental Analyst and Project Manager my key functions included independent regulatory oversight of five Mid-Michigan counties where proposed construction projects intersected with state and federally regulated natural resources including wetlands, flood plain, lakes and rivers under the Michigan Natural Resources and Environmental Protection Act, PA 451 of 1994 (NREPA), Parts 31, 301, 315 and Part 303.

Over my career I managed approximately 1500 projects which included analyzing construction plans, scientific studies, legal documents and technical reports, negotiations with builders, lawyers, developers and land owners to achieve permittable projects; preparing findings of fact, investigating alternatives, applying statutory criteria and making final permit decisions; securing financial assurances and conservation easements and investigated and resolved violations.

Ingham County Drain Commissioner’s Office, Mason MI 707 Buhl Street Mason Michigan 48854

517-***-**** (Five years of service).

Key functions: As an Environmental Law Enforcement Officer my key functions included independent review of construction permit applications, issuing permits and follow up compliance and enforcement under the Michigan Natural Resources and Environmental Protection Act, PA 451 of 1994 (NREPA), Part 91.

Education

Michigan State University (MSU) Bachelor of Science Degree, College of Agriculture & Natural Resources East Lansing, Michigan.

References

Wisconsin:

Ms. Jeri Vickers, Team Lead at Sam’s Club Wausau, Rib Mountain, 715-***-****

Ms. Hannah Guerrero, Front End Services, Sam’s Club Wausau, Rib Mountain, 715-***-****

Mr. Tyler Leiskau, Manager of YMCA Aspirus Branch, Weston, ********@***********.*** 715-***-****

Ms. Nichole Kunst, Coach at Sam’s Club Wausau, Rib Mountain

Ms. Janet Koenig-Sowinski, Coach at Sam’s Club Wausau, Rib Mountain

Michigan:

Ms.Roxanne Jesko, Senior Staff, Water Resources Division, Department of Environment, Great Lakes, and Energy,Lansing District Office 525 West Allegan Street, Lansing Michigan. Email ******@********.***, 517-***-****

Mr. Jerrod Sanders, Director of the Water Resources Division, Department of Environment, Great Lakes, and Energy, 525 West Allegan Street, Lansing Michigan. Email: *********@********.***, 517-***-****

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