Patient Care Coordinator

Tracey Jackson

+1-903-***-**** *************@*****.*** Stafford, TX 77477

WORK EXPERIENCE

Patient Care Coordinator, Harvest Grove Orthodontics May 2025 - Present

• Maintained accurate and organized record-keeping systems to ensure compliance and ease of access to patient information.

• Coordinated multidisciplinary care efforts to optimize patient outcomes and enhance the continuity of care.

• Managed patient scheduling to streamline appointment availability and minimize wait times.

• Formulated individualized treatment plans based on comprehensive assessment data and patient goals.

• Facilitated effective patient communication to ensure understanding of care plans and medical instructions.

• Executed insurance verification processes to confirm coverage and streamline patient billing procedures. ORTHODONTIC ASSISTANT/CLINICAL MANAGER, East Texas Orthodontics June 2018 - August 2024

● Managed a diverse team of 10+ staff members, effectively improving workflow efficiency and patient experience.

● Verified and accurately processed patient insurance claims, ensuring timely reimbursements and financial accuracy.

● Maintained strict compliance with HIPAA and OSHA standards, guaranteeing patient confidentiality and safety.

● Implemented a new appointment reminder system, which enhanced patient scheduling efficiency.

● Conducted in-depth staff training sessions focused on new patient engagement strategies, improving service quality.

ORTHODONTIC ASSISTANT, Corbridge Orthodontics

October 2017 - June 2018

● Increased overall patient satisfaction by 20% through proactive communication, clear explanations.

● Assisted in implementing new digital imaging software, improving diagnostic accuracy and enhancing planning.

● Maintained detailed patient records, ensuring improved treatment continuity and precise documentation.

● Coordinated insurance verifications, ensuring accurate claims processing and minimizing billing discrepancies.

● Organized and streamlined patient files, improving record-keeping efficiency and document retrieval times. ORTHODONTIC ASSISTANT, Dental Auxiliary Services

July 2015 - October 2017

● Conducted over 200 intraoral scans monthly, significantly enhancing treatment accuracy and ensuring outcomes.

● Managed inventory and streamlined supply ordering processes, minimizing waste and ensuring optimal levels.

● Assisted with front desk responsibilities, patient check-in procedures, and administrative support.

● Enhanced office organization and workflow efficiency, improving patient scheduling and administrative processes.

● Mentored and thoroughly trained new orthodontic assistants, ensuring they developed the necessary skills. ORTHODONTIC ASSISTANT, Garland Orthodontics

May 2010 - July 2015

● Successfully assisted the dentist by performing four-handed dentistry and handling various chair-side duties.

● Provided excellent patient care by addressing concerns, answering questions thoroughly, and offering support.

● Prepared patient x-rays and digital images for dentist review, ensuring clear and accurate diagnostic results.

● Maintained dental supply inventory by regularly checking stock levels, determining necessary orders.

● Assisted in maintaining a clean and organized work environment, adhering to strict sterilization. EDUCATION

Collin County Community College District

2000-2000

Registered Dental Assistant

• At this institution, I gained extensive experience in office administration, customer engagement, and insurance coordination. I learned how to manage daily operations efficiently, maintain accurate records, and deliver outstanding client service. I developed skills in digital record-keeping, workflow optimization, and team leadership—training and mentoring staff to improve performance and productivity. One of my key accomplishments was implementing a digital records system that reduced processing time by 40% and enhanced data accessibility. These experiences strengthened my abilities in organization, communication, and problem-solving while reinforcing my commitment to operational excellence and customer satisfaction.

SKILLS

Admin Assistant, Calendaring, Claims Processing, Clinic, Collaboration, Compliance, Conflict Resolution, Customer Service, Data Entry, Dentistry, Detail Oriented, Diagnostic, Documentation, HIPAA, Insurance Claims, Medical Billing, Medical Coding, Mentoring, MS Office, Office Administration, Order Processing, Orthodontics, Outlook, Patient Care, Patient Intake, Prior Authorization, Receptionist, Scheduling, Sterilization, X-ray CERTIFICATION AND LICENSES

Registered Dental Assistant 2000

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