Customer Service Executive Assistant

RS

REBEKA SHAHO

*************@*****.*** 646-***-**** Bloomfield, NJ 07003

Dynamic Executive Assistant with a proven track record at Charlestown Capital Advisors, excelling in administrative management and customer service excellence. Adept at scheduling, travel coordination, and maintaining confidentiality, I enhance client experiences through effective communication and problem-solving skills, ensuring seamless operations and high satisfaction rates. Multitalented professional with several years in top-tier organizational support. Skilled at close work with senior executive team. Robust history offering office management, support staff management, training, supervision and event planning. Excellent research, project support and organizational abilities. Customer Service Excellence

Executive support

Scheduling and coordination

Administrative Management

Problem solving

Inventory Management

Staff training and supervision

Multilingual communication

Administrative support

Schedule management

Travel coordination

Confidentiality management

Data entry

Expense tracking

Time management abilities

Customer service

Team coordination

Communication skills

Charlestown Capital Advisors New York,

NY

Executive Assistant

06/2023 - Current

Provide high-level administrative support, and excellent customer service. Manage schedules, correspondence, and travel arrangements with a customer-first approach.

Coordinate and facilitate meetings and events, ensuring seamless client experiences.

Conduct research, and prepare reports and presentations to support client interactions.

Conducted research on various topics as requested by executives or senior management personnel.

Maintained company confidence and protected business operations by keeping sensitive information confidential.

Monitored incoming emails and responded accordingly in a timely manner.

Managed and tracked expenses to meet company budget requirements. Performed data entry tasks into various software programs including MS Excel spreadsheets.

Coordinated meeting and work schedules for staff teams and executives. Salon Dumbo Brooklyn, NY

Assistant Manager

01/2018 - 06/2023

Supervised day-to-day operations and ensured top-notch customer service. Managed staff schedules, customer service interactions, and inventory. Assisted with training new employees to uphold high customer service standards.

Professional Summary

Skills

Professional Experience

Enhanced customer satisfaction through personalized service and problem resolution.

Communicated regularly with customers to gain insights into their needs. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Salon Dumbo Brooklyn, NY

Assistant Manager

05/2010 - 12/2013

Supported salon operations with a focus on superior customer interactions. Assisted with inventory management, and ensured timely product availability.

Facilitated training and onboarding of new staff, emphasizing customer service excellence.

Communicated regularly with customers to gain insights into their needs. Elizabeth Arden (Saks Fifth Avenue) New

York, NY

Assistant Manager

03/2004 - 05/2010

Assisted in managing the daily operations of the department, with a focus on customer service.

Provided exceptional customer support and resolved inquiries efficiently Managed inventory and ensured product availability, enhancing customer satisfaction.

Supported sales strategies and promotions, driving customer engagement and loyalty

Faik Konica High School Korçë, Albania

High School Diploma

01/2004

Graduated in 2004

English

Spanish

Italian

Albanian

Education

Languages

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