Customer Service Co-Op

Aimee Cabanayan

Phone Number: 709-***-**** / 902-***-****

Email: *********@*****.***

Address: * *********** **., ***** ******-Goose Bay. NL. A0P 1C0 Education: Graduated in Bachelor of Arts Mass Communication Year 2002 Emilio Aguinaldo College - Manila, Philippines

Professional Summary:

Handle work volumes with skill and positivity, focused on helping frontline staff, excellent trainer and team leader with proven expertise in keeping associates motivated and productive, demonstrates good money handling and record keeping abilities. Skills:

● Store Openings

● Cash Handling

● Training

● Employees Scheduling

● Inventory

● Lottery and Tobacco Ordering

● Grocery Ordering

Experience:

● Cashier Department Supervisor - Terrington Co-Op

(March 11, 2024 - September 13, 2025) * 9 Years in the Company*

● Cashier - Terrington Co-Op (March 02, 2016 - March 11, 2024) Built positive relationships with customers to increase repeat business, trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction. Quickly and accurately counted drawers at start and end each shift. Backed up cashiers and customer service employees questions such as rules on refunds and defective items. Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays. Trained cashiers on organizational policies, cash handling and customer service to maintain a highly skilled team. Monitored inventory to keep stores stocked with necessary items and avoid running out of in demand products. Maintains cleanliness of the work area and organized shelves.

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