Customer Service El Paso

EVELYN LOPEZ

n 915-***-**** — )n **************.**@*******.*** — El Paso, TX

Bilingual Administrative Professional — Focused on Patient Support PROFESSIONAL SUMMARY

- Bilingual professional with over 5 years of experience in customer service, administrative support, and healthcare commu

- Skilled at assisting clients and patients with empathy, accuracy, and professionalism.

- Strong attention to detail in managing confidential information, documentation, and scheduling.

- Adaptable and dependable, with proven success in both remote and in-person environments.. EDUCATION

University of Texas at El Paso (UTEP) — El Paso, TX Post-Baccalaureate in Speech, Language & Hearing Sciences — Expected Summer 2027 University of Texas at El Paso (UTEP) — El Paso, TX Bachelor of Arts in International Business Administration — May 2018 PROFESSIONAL EXPERIENCE

TransPerfect — El Paso, TX

Language Interpreter (Contracted through Chase Bank) — April 2023 – Present

- Provide accurate English«Spanish interpretation for clients in healthcare, financial, and legal settings.

- Ensure positive and clear communication between patients, customers, and providers.

- Maintain professionalism and confidentiality with sensitive client information.

- Support service quality and accuracy through training and feedback for new interpreters. TEEMA (TriWest Contract) — El Paso, TX

Claims Support Representative — Oct 2021 – Feb 2023

- Handled provider and patient inquiries related to medical claims and authorizations for VA programs.

- Reviewed documentation for accuracy and ensured compliance with HIPAA standards.

- Collaborated with healthcare providers to resolve issues and update claim information promptly.

- Delivered excellent customer service through active listening and professional communication. Panther Group – Virginia Unemployment Commission (Remote) Unemployment Claims Agent — Mar 2021 – Oct 2021

- Processed and verified unemployment claims while maintaining accuracy in high-volume workflows.

- Communicated with clients to clarify discrepancies and collect documentation.

- Demonstrated empathy and problem-solving skills during sensitive claim discussions.

- Ensured complete and accurate records for each case handled. KEY SKILLS

- Bilingual Communication — English & Spanish

- Patient & Client Support

- Data Entry & Documentation Accuracy

- HIPAA Awareness & Confidentiality

- Customer Service & Empathy

- Problem Solving & Professionalism

- Organization & Time Management

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