Administrative Support Service Representative
Resume:
PAOLA MORONTA
Trenton, NJ *****
************@*****.***
PROFESSIONAL SUMMARY
Highly organized and dependable administrative professional with proven success supporting executives and teams in remote and in-person environments. Skilled in managing calendars, coordinating meetings, and handling confidential correspondence with discretion. Adept at using Microsoft Office, Google Workspace, and CRM tools to streamline workflows and improve team productivity. Recognized for exceptional communication, problem-solving, and follow-through. CORE SKILLS
• Remote Administrative Support
• Calendar & Email Management
• Scheduling & Travel Coordination
• Microsoft Office Suite (Excel, Outlook, Word)
• Google Workspace & Zoom
• CRM & Database Management
• Task Prioritization & Time Management
• Confidential File Handling & Record-keeping
• Cross-Team Communication
• Problem-Solving & Follow-Up
PROFESSIONAL EXPERIENCE
Customer Service Representative
Williams Sonoma Inc. – Cranbury, NJ Feb 2024 – Present
• Provide remote support to customers and internal teams, managing communications and documentation through CRM systems.
• Coordinate case resolutions by liaising between departments and tracking progress to ensure timely follow-up.
• Maintain organized records of client interactions, supporting operational efficiency and service consistency.
• Recognized for exceptional reliability and professionalism under high-volume conditions. Mobile Expert
T-Mobile – Trenton, NJ Oct 2021 – Feb 2024
• Handled administrative and customer account tasks, including order tracking, billing, and data updates.
• Supported sales and service teams by managing scheduling, documentation, and customer communication.
• Demonstrated strong organizational and multitasking skills while ensuring a smooth customer experience in fast-paced settings.
Human Resources Assistant
Zara USA – Manhattan, NY Jul 2016 – Dec 2018
• Supported HR operations through scheduling, onboarding coordination, and confidential record-keeping.
• Managed employee documentation, internal communications, and data entry for payroll and attendance.
• Assisted management with daily administrative tasks, contributing to efficient office operations and compliance.
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