Customer Service Warehouse Worker
Resume:
W
Jacqueline
Wright
always.wright1938@g
mail.com
Perris, CA 92570
SUMMARY
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. SKILLS
Guest Services
Payment Collection
Merchandise Restocking
Customer Service
Loading and unloading
Package handling
Load security
Driver assistance
Team lifting
Equipment operation
Loading and unloading procedures
Safety practices
Organization
Product inspection
Route navigation
Equipment usage
Damage prevention
Truck loading
Quality controls
Delivery documentation
Punctuality
Clean driving record
GPS navigation
Documentation management
Equipment inspections
Heavy lifting
Item securing
Safe lifting procedures
EXPERIENCE
Driver's Helper
Riverside, California
UPS/ Oct 2023 to Current
This job is seasonal
Followed all safety protocols while driving and handling freight. Inspected goods and checked for damage before deliveries. Used hand truck to deliver heavy or multiple packages to business and residential locations.
Maintained telephone and radio contact with supervisor to receive delivery instructions.
Delivered orders on time by following established routes and schedules. Protected loads from shifting and products from damage through proper loading, bracing and balancing.
Warehouse Worker
Rialto, California
Target/ Mar 2024 to Oct 2024
Staged and sorted multiple types of products for loading. Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts. Assembled orders according to customer requests.
Ensured safety protocols were followed at all times while operating machinery. Moved large and bulky items manually or with pallet jacks or forklifts. Collaborated with other movers when loading large equipment to prevent potential accidents.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Maintained a clean work area by sweeping, mopping, dusting shelves. Checked cargo before transportation and determined if items adhered to proper regulation standards.
Preserved safe work environment by maintaining clean workstations and pallet area. Secured items in truck by strapping over protective padding. Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Used pallet jacks to move items to and from warehouse locations. Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Customer Service Cashier
Perris, CA
Circlek/ Aug 2021 to Aug 2023
Greeted customers and provided friendly customer service. Operated cash registers to process payments for goods and services. Balanced cash drawers at the end of each shift.
Customer Service Cashier
Murrieta, CA
AMPM Arco/ Feb 2019 to Aug 2021
Greeted customers and provided friendly customer service. Operated cash registers to process payments for goods and services. Balanced cash drawers at the end of each shift.
Warehouse Worker
Riverside, CA
Kmartcorp/ Feb 2014 to Mar 2017
Maintained stock levels in accordance with company policies. Received and tracked incoming inventory shipments. Organized warehouse space for efficient storage of products. Customer Service Representative
Panorama City, California
Boom Financial/ Feb 2011 to Nov 2013
Supported sales team members to drive growth and development. Determined accurate prices for customer services, consistently searching for deals and best prices.
Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
Huntington Park, California
Telscape Communications
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Resolved customer inquiries and complaints requiring management-level escalation. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals.
Resolved conflicts between team members in an effective manner. Assigned work and monitored performance of project personnel. Evaluated individual and team business performance and identified opportunities for improvement.
Created reports on sales trends, inventory levels, and financial data. Organized training sessions for new hires to familiarize them with the workplace environment.
Conducted regular performance reviews for employees to identify areas of improvement.
Recruited and trained new employees to meet job requirements. Supervised daily operations including scheduling shifts, assigning duties. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Maintained accurate records of sales transactions using point-of-sale systems. Managed customer service inquiries and complaints in a timely manner. Assisted with customer requests and answered questions to improve satisfaction. Worked with cross-functional teams to achieve goals. Completed day-to-day duties accurately and efficiently. Recognized by management for providing exceptional customer service. Updated and maintained databases with current information. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
EDUCATION AND TRAINING
High School Diploma
Montgomery High School Jun 1988
San Diego, CA
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