Contract Admimistrator, customer service, administrative support

Treshae Goodman

Professional Summary & Core Skills

Highly organized and adaptable Administrative and Office Support Specialist with a proven history of supporting C-level executives and streamlining daily operations across government, academic, nonprofit, and private sectors. Recognized for meticulous attention to detail, discretion in handling confidential information, and a collaborative, solutions-oriented approach. Proficient in executive support and office administration, with expertise in Microsoft Office Suite, dictation, and transcription. Adept at managing calendars, coordinating meetings and travel, and preparing accurate meeting minutes. Experienced in document control, data entry, contract administration, accounts payable/receivable (AP/AR), procurement, scheduling, and event planning. Valued for outstanding communication skills and the ability to build strong, effective relationships at all organizational levels. Education & Professional Development

• University of San Diego, San Diego, CA – 1982

• U.S. Army – Business Administrative Specialist, Honorable Discharge (1983–1989)

• - Basic Training: Fort Dix, NJ (1983)

• - Advanced Individual Training: Ft. Jackson, SC (1984)

• Grantham University (Online Coursework) – Lenexa, KS (2019–Present)

• University of Phoenix – AP/AR Certification (2016)

• College of Southern Maryland – Various Courses:

• - Colleague System Training (2008–2009)

• - Cost Manager Training (2008)

• - Web Design with Microsoft FrontPage (2009)

• FEMA Certifications – 2011

• - IS-100.b, ICS-100 for Higher Ed, IS-700a (Incident Command/NIMS)

• Southern Maryland Association of Realtors (SMAR) – Code of Ethics Certificate (2014) Professional Experience

Peak Technologies – April 2023 – May 2025

The Customer Service Representative is responsible for handling inbound calls to manage orders, addressing general inquiries, resolving invoice questions, and handling customer complaints.

• Answer incoming calls and respond to customer requests.

• Enter customer orders into the computer system.

• Provide information about products and services to customers.

• Transfer customer calls to appropriate staff when necessary.

• Identify, research, and resolve customer issues using SAP and Outlook.

• Follow up on customer inquiries not immediately resolved.

• Recognize, document, and alert the manager of trends in customer calls.

• Conduct fifty customer satisfaction surveys per month.

• Recommend process improvements.

• Maintain high-level statistics and perform other duties as assigned. Robert Half – 2019–Present

• Peak Technologies – Customer Service Representative -Contract 2/2022 through 4/2023 (Hired on full time in 4/2023)

• Supported FSC First with Prince George’s County’s $20M grant program.

• Drafted and compiled meeting minutes for Loan Review and Financial Advisory Committees

• Assisted with compliance reporting and administrative coordination.

• Served as Contracts Administrator at Cedar Hill Cemetery, managing burial contracts, filing, and making floral arrangements through vendor coordination. Randstad Staffing – 2018–2019

• Placed at Johns Hopkins University, Whiting School of Engineering

• Processed transcripts and kept prospective student databases.

• Managed records by academic concentration and fielded student inquiries BECHDON – 2017–2018

• Performed front-desk duties and managed classified client information for high-profile projects including NASA Goddard

Manpower – 2017–2018

• Administrative assignments at: CBRE, William J. Monks Law Office, Charles County State Department, UM Charles Regional Medical Center (HR), The Wells Group, Kelly & Sons Robert Half (Office Team) – 2014–2015

• Administrative support at: MGM Hotel (Front Desk), Mil Corp (Procurement), Metro Business Systems

(Logistics)

Kenny Staffing and Company – 2012–2014

• Southern Maryland Association of Realtors (SMAR): Supported CEO and Education Director, drafted board minutes, kept executive calendars.

• St. Mary’s College of Maryland: Executive Assistant to VP of Advancement, coordinated schedules, managed confidential files, liaised with Board of Trustees College of Southern Maryland – 2009–2011

• Public Safety & Preparedness Officer: Managed access, logged incidents, assisted with event planning, liaised with law enforcement.

Military Service

United States Army

• Business Administrative Specialist (1983–1989)

• Honorable Discharge

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