Administrative Support Inventory Control

Jacqueline D. Billy

Baltimore, MD ***** 410-***-**** **************@*****.***

Dedicated professional with extensive experience in office management, administrative support, and customer relations within the private furniture sector. Recognized for exceptional organizational skills, attention to detail, and the ability to create welcoming and efficient work environments. Adept at managing complex schedules, streamlining operations, and supporting cross-functional teams to achieve organizational success. Professional Experience

Showroom Manager

MOI – Baltimore, MD

2023 – Present

• Greet clients and employees with enthusiasm, fostering a welcoming and memorable experience while addressing their needs proactively.

• Direct daily showroom operations, including opening and closing procedures, ensuring a polished, brand-consistent appearance, and maintaining inventory control.

• Coordinate and optimize the showroom calendar, effectively managing space utilization for meetings, events, and client visits.

• Lead hosting and hospitality efforts by organizing catering, managing beverage and food inventory, and preparing refreshments to elevate client and employee satisfaction.

• Arrange and execute the setup and teardown of meeting spaces, ensuring furniture and audiovisual equipment are aligned with MOI’s brand standards.

• Conduct regular walkthroughs to maintain showroom cleanliness, reset public areas, and ensure the kitchen and communal spaces are pristine and functional.

• Supervise office equipment operations by scheduling maintenance, managing repairs, and training staff on new tools and technologies.

• Manage mail and package logistics, handle phone communications, and oversee office correspondence to ensure seamless operations.

• Collaborate with sales and management teams to deliver exceptional, tailored client experiences, reinforcing MOI’s reputation for service excellence.

• Oversee office budgets for supplies, events, and inventory, working closely with marketing to approve networking activities and other initiatives.

• Deliver high-quality results on multiple projects under tight deadlines, leveraging superior organizational and time management skills in a fast-paced environment. Receptionist

American Office – Baltimore, MD

2009 – 2023

• Provided front-line administrative support, answering inbound and outbound calls, and managing client communications.

• Processed mail and packages, including UPS and FedEx, ensuring timely and accurate deliveries.

• Ordered office supplies and catering services, coordinating logistics for client meetings and internal events.

• Partnered with senior leaders to manage calendars, schedule appointments, and support day-to-day office operations within the private furniture sector.

• Oversaw procurement processes, including vendor coordination, order tracking, and data entry for client proposals and billing.

• Demonstrated a proactive approach to problem-solving and delivering exceptional customer service to internal and external stakeholders.

• Maintained a clean and professional workspace, ensuring daily operations ran efficiently.

Dispatcher – Prince Telecom, Baltimore, MD (2003 – 2006) Hostess/Assistant Team Leader – ESPN Zone, Baltimore, MD (2000 – 2002) Education

Lake Clifton Eastern High School – Baltimore, MD

Major: Business, Class of 1999

Skills

Office Management: Calendar Coordination, Event Planning, Hospitality Services, Inventory Control

Technical Skills: Microsoft Word, Excel, Outlook; Audiovisual Technology Setup; Office Equipment Maintenance

Soft Skills: Professional Communication, Time Management, Organizational Excellence, Multitasking in High-Paced Environments

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