Customer Service High School
Resume:
Monica Huerta
****************@*****.*** • 951-***-****
EDUCATION
San Pasqual High School 2008
High School Diploma
PROFESSIONAL EXPERIENCE
Burlington, Menifee
May 2025 - Current
Back of House
• Receive, unload and organize incoming shipment.
• Conduct regular inventory audit and stock counts to ensure accuracy records.
• Maintain a clean, organized, and safe backroom environment
• Replenish stock and ensure displays are well maintained
• Unpack, tag, and prepare new merchandise for display on the sales floor
• Handle and organize special orders
• Adhere to safety procedures, especially during unloading and stock movements
• Report any damaged or defective products
Shell Select, Wildomar January 2022 –
December 2024
Assistant Manager
• Ensuring that employees are providing exceptional customer service
• Maintaining the cleanliness of the store, making sure that it is well-organized and properly merchandised
• Monitor and maintain store inventory
• Overseeing the delegation of responsibilities among the associate-level employees
• Managing controllable expenses and supplies within approved budgets to achieve profitability targets
• Assisting with coordinating employee schedules to ensure coverage
• Monitoring for quality issues, inventory challenges, customer service concerns, unsafe working conditions and equipment malfunctions
• Assist the Retail Store Manager in planning and implementing strategies to attract customers
• Coordinate daily customer service operations
• Supervise and motivate staff to perform their best
• Coach and support new and existing Sales Associates
• Conduct regular audits to ensure the store is functionable and presentable
• Make sure all employees adhere to company’s policies and guidelines Tacos Alex, San Marcos
June 2011 –
March 2015
Cashier
• Greet customers as they enter the taco shop
• Take customer orders at the counter
• Accepting cash and returning the correct change
• Processes credit card and debit card transactions
• Keeps track of a cash drawer and ensures it is balanced at the end of the shift
• Answer customer questions
• Package food orders for customers
• Listens to and resolves customer complaints, suggestions, and inquiries
• Keeps the counter and dining area neat and clean
• Sweep and mop the floors regularly
• Restocks napkins, straws, lids, and other supplies in the dining area
• Assisting kitchen staff as needed
SKILLS
• Problem Solver
• Organized
• Multitask
• Positive Attitude
• Teamwork
• Customer Service
• Leadership
• Stress Management
• Adaptability
• Self-Motivating
• Active Listening
• High-speed engagement
• Communication
• Cash Handing
• Bilingual in Spanish
REFERENCES
Karla Montez, Manager of Shell Select
Filios Tinajero, Supervisor of Shell Select
Maria Avila, Owner of Tacos Alex
Yeny Lopez, Manager of Tacos Alex
Maria Mayoral, Supervisor of Burlington
Contact this candidate