Customer Service Representative

ADEWUNMI ADENIKE ABOSEDE

#**, ******** ******, ***** ***** Ajegunle - Lagos State

Telephone: 070******** E-mail: ***************@*****.*** OBJECTIVE

I am a highly motivated and hardworking marketing professional with over 8 years’ diverse experience in various industries and sectors, where I developed competence in the area of marketing, data capture analyst and customer service representative. I seek new challenges in a more challenging business environments where my past knowledge would be of great value to the growth of the any viable business organization seeking my service. EDUCATIONAL QUALIFICATIONS

AMEN COMPUTER TRAINING SCHOOL, TOLU COMPLEX

Oshodi, Lagos State

Certification on Microsoft Excel Training School 2012 – 2013 LAGOS STATE UNIVERSITY (LASU OJO CAMPUS)

{B. Sc} in Marketing Management

Second Class Upper Division 2004 – 2008

OSHODI SECONDARY SCHOOL, TOLU COMPLEX

Oshodi, Lagos State

Senior Secondary School Certificate Exam (SSCE) 1996 – 2002 OREMIEJI PRIMIARY SCHOOL, TOLU COMPLEX

Ojota, Lagos

First School Leaving Certificate (FSLC) 1990 – 1996 WORK EXPERIENCE

1. OAK PARTNERS LEGAL PRACTITIONAL

#187, Igbosere Street, Off Obalende Road

Opposite Federal High Court

Lagos

Post Held: Secretary (Front Desk Officer) 2019 till date Responsibilities:

• Regular update on account receivables and account payables

• Answering and directing phone calls

• Organizing and distributing messages

• Maintaining company schedules

• Organizing documents and files

• Greeting business clients and guests

• Documenting financial information

• Maintaining and ordering office supplies

• Scheduling meetings and conferences

• Assisting executives with project tasks and Supervising staff and new employees

• Coordinating with other organizations and implementing administrative procedures 2. FEDERAL MORTGAGE BANK

5th Floor, Mamman kotangora House,

#23, Marina

Lagos State

Post Held: Computer Data Analyst (MIS – Data Entry Staff) 2013 – 2019 Responsibilities:

• Pre-controlling of contribution payment schedule and reconciliation on soft copy of payment

• Ensuring adequacy of data input on all remittances

• Capturing of hard copy payment schedule into the data base

• Posted transactions into appropriate books of account

• Updating ledger cards with account records, average experience on refund

• NHF1/2 registration for new employer, employee, self-employed members

• Issuing of passbook and batch creation

• Checking of report statement of contribution

3. RELTEL WIRELESS COMPANY

508, Igamu Breweries Area,

Lagos State

Post Held: Sales Representative (Marketing Officer) 2011 – 2013 Responsibilities:

• Generating leads.

• Meeting or exceeding sales goals.

• Negotiating all contracts with prospective clients.

• Helping determine pricing schedules for quotes, promotions, and negotiations.

• Preparing weekly and monthly reports.

• Giving sales presentations to a range of prospective clients.

• Coordinating sales efforts with marketing programs.

• Understanding and promoting company programs.

• Obtaining deposits and balance of payment from clients.

• Preparing and submitting sales contracts for orders.

• Visiting clients and potential clients to evaluate needs or promote products and services.

• Maintaining client records.

• Answering client questions about credit terms, products, prices, and availability 4. TIMAS ENTERPRISES

Westminister,

Off Coconut Road, Beside Ibru oil & Gas

Lagos State

Post Held: Sales Representative (Credit Support Officer) 2009 – 2011 Responsibilities:

• Pre-controlling of contribution payment schedule and reconciliation on soft copy of payment

• Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.

• Collecting the needed financial documentation and assessing the clients' creditworthiness.

• Calculating and analyzing the risk ratios of clients based on their credit score and financial history.

• Approving or denying loan requests, and communicating your decision to both clients and management.

• Setting up payment plans for clients explaining monthly installment amounts, interest rates, and other costs.

• Maintaining records of loan applications by using loan management software.

• Managing loan renewals by organizing follow-up meetings with clients.

• Monitoring the progress of the loan application process and relaying any hindrances to clients.

• Ensuring that loan applications are in line with the company's financial policies, as well as state laws and regulations. SKILLS

Paying Attention to details with good communication skills and Good interpersonal skills. Willingness to learn with little or no supervision Problem solver with ability to work under pressure Able to work independently using personal initiative. Self-motivated and target-oriented.

PROJECT WORK

Marketing strategy and consumer behavior B.Sc PROJECT 2008 Feasibility Study on Laundry Services C.E.D Assessment Project Work 2005 HOBBIES/INTERESTS

Traveling, Playing Football & Board Games

PERSONAL INFORMATION

Sex: Female Marital Status: Single State of Origin: Lagos State Religion: Christian Date of Birth: 27th January, 1988 Place of Birth: Ajeromi Ifelodun LGA REFERENCE

Available on request

Contact this candidate