Data Entry Customer Service

TANIS MCELDOWNEY

SUMMARY:

I am an experienced professional with a background in Account Management, Processing, Data Entry, MS Word, Excel, and Outlook along with a variety of industry-specific programs and software. Additionally, I am an enthusiastic team player and am highly motivated to succeed by gaining new knowledge and expanding on current skills to provide excellent performance in future roles.

EXPERIENCE:

Sweetwater Sound

08/25 – Current

Customer Service Representative

Taking inbound calls regarding music and sound equipment.

Placing and looking up orders.

Data Entry – Notation of every call.

ANSI Accreditation (Contracted through Robert Half)

06/2024 – 09/2024

Accounting Assistant

Data processing of assessors’ invoices and receipts electronically through multiple proprietary systems such as Intact and Concur.

Processing checks and credit card payments received from clients and providing reports on deposits made.

Managing and maintaining expense reports in MS Excel worksheets.

Accurate and efficient documentation and data entry with the ability to spot errors and utilization of organizational skills.

Lincoln Financial Group

08/2021 – 12/2023

Securities Processing Specialist II, Client-Cust Sup & Ops

Data processing of new business through various channels and industry-specific software for account opening and maintenance.

Continuing processing of business through use of Data Entry Skills, Organizing and Auditing digitally processed documents in preparation for Suitability Review over multiple platforms while ensuring accuracy.

Tracking progress of completed and non-completed work efficiently and effectively to ensure timely processing according to level of priority through use of Excel and other software.

Being a team player who can balance between handling a large volume of work with a need for a high degree of accuracy in a small team structure.

Review legal and financial documents and transcribed information into company systems for further processing.

Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

Remains current in profession and industry trends.

Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures, and processes.

Lincoln Financial Group (Contracted via Modis)

02/2019 – 09/2020

Securities Processing Specialist, New Accounts

Data processing of new business through various channels and industry-specific software for account opening and maintenance.

Continuing processing of business through use of Data Entry Skills, Organizing and Auditing digitally processed documents in preparation for Suitability Review over multiple platforms while ensuring accuracy.

Tracking progress of completed and non-completed work efficiently and effectively to ensure timely processing according to level of priority through use of Excel and other software.

Being a team player who can balance between handling a large volume of work with a need for a high degree of accuracy in a small team structure.

INTELENET

05/2018 – 11/2018

Customer Service Representative

Data Entry: Notation of all relevant customer information for booking a reservation or accessing existing reservations for Extended Stay America hotels nationwide

Take inbound calls in a call center using a multiline phone system

Identify customers’ needs including offering quotes based on rates, location, and availability

Sales: Book reservations and sell promotional offers to customers while meeting or exceeding sales quotas and call quality

Utilize multiple PC applications including proprietary systems and websites to search available properties and find rates. Calculate payments for daily, weekly, and monthly rates including state and local taxes

AETNA

11/2016 – 05/2017 (Contracted via Payflex)

Customer Service Specialist

•Data Entry: Notation of all items discussed with member(s) or other customer service representatives to be utilized for future contact with member(s)

•Took inbound calls in call center environment, including verifying the caller for security purposes using a multiline phone system

•Assisted members regarding Health Reimbursement Arrangement Plans which includes: completion of claim forms, educating member(s) on what documentation is required for processing reimbursement claims, and how HRA funds can be utilized

•Utilized a variety of programs within the database systems to better assist member(s) at the same time all while using multiple screens and monitors

•Assisted member(s) in resolution of issues such as: claim denials, missing or non-issued reimbursement payment(s), and Insurance provider concerns

XEROX

11/2015 – 05/2016 (Contracted via Marian All Star Services)

Eligibility Specialist

•Processed information to determine eligibility for clients applying for Family Social Services Administration benefits.

•Updated applications due to changes and redetermination of benefits.

•Tracked and maintained data integrity.

•Corresponded with clients about supporting documentation and verification of any information necessary to assist with the application process and situational changes that could potentially impact benefits.

•Utilized computer data systems, internet, and multiline soft phone to assist clients in an inbound call center environment

SYNCREON

05/2012 – 11/2014

Supplier Relationship Coordinator

•Acted as the liaison between internal and external entities including Field Operation Managers, Transportation and Lift Service Providers to ensure timely, cost effective methods for delivery and installation of telecommunications equipment.

•Provided estimated quotes based on standard pricing, rate tables, and service type per customer request.

•Processed “Change Requests” from quote to actual cost based on the final services provided. Additionally, I worked with the “Revenue Accounting” team to ensure payment for services was provided and allocated appropriately.

•Maintained data accuracy of site-specific deliveries within database structure that contains information used by finance to plan daily activities and analyze market status.

•Researched various items requiring action through all stages of process. Collaborate with multiple divisions of organization to make recommendations for process improvement & assist with audits including pulling records and compiling requested data.

•Interfaced with multiple business systems including Carrier Settlement, AMS (Asset Management System), LBS (Logistics Billing System), SAP, Epicor, & Gateway.

•Participated in cross-functional projects with diverse resources as needed to improve operations efficiency across company departments and processes.

•Conducted daily report audits and manage market site lists with operations.

EDUCATION:

North Side High School, Fort Wayne, IN, HS Diploma (Equivalency Diploma)

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