Patient Care Customer Service

Nayisha Beauvais

.

Phone Number 929-***-****

Email ********@*****.***

Address Brooklyn, NY 11234

Detail-oriented and compassionate administrative professional with a strong background in healthcare, front desk operations, and customer service seeking to elevate using the diverse work experience obtained thus far. Skilled in managing office communications, maintaining accurate records, and supporting a diverse community of clients, staff, and families. Committed to creating a welcoming, organized, and efficient work environment where all feel supported and informed.

SKILLS

●Experience in an office setting.

●Able to type 45 WPM

●Bilingual- Creole and English

●Organizational and Time Management Skills

●Data Entry

●Complaint Resolution

●Team Collaboration

●Vital signs

●Medical office administration

●Infection prevention

●Adaptability and Flexibility

●Patient Observation

●Observation Documentation

●Patient Care Technician/Assistant

●Family Communication

●Documentation accuracy

●Analytical Thinking

●CPR Certification

●Active Listening

●Interpersonal Communication

●Companionship and emotional support

EXPERIENCE

Medical Receptionist - Ophthalmology

Brooklyn Eye Center

Nov 2024 - Present

●Schedule appointments for patients based on medical needs.

●Verifying insurances policy & benefits

●Answering incoming calls emails and faxes

●Translating for all Creole speaking patients

Patient Care Associate

Interfaith Medical Center

Mar 2022 - Jun 2024

●1:1 constant observation of patients who pose a danger to themselves or others

●Assist patient with activities of daily living (i.e dressing, feeding, cleanliness of room)

●Document patient's behavior, both verbal & nonverbal, every 15 minutes

●Utilize de-escalation tactics to maintain a safe & calm environment

●Provide a detailed report for oncoming staff to prepare them to overtake care.

Live in Patient Care (Hospice)

Home Care, Brooklyn, New York

Feb 2019 - Feb 2021

●Provided compassionate, hands-on care and assistance to elderly client in the home.

●Assisted with daily living activities such as dressing, bathing, eating, and mobility.

●Performed light housekeeping duties such as laundry, dusting and vacuuming to ensure a clean environment for clients.

●Engaged clients in stimulating activities like reading books or playing games.

●Adapted easily to changing circumstances while maintaining a positive attitude.

●Maintained knowledge of emergency procedures and CPR to act accordingly during medical situations.

●Helped patients move in and out of beds, baths and wheelchairs.

TWA Hotel

Jun 2019 - Oct 2019

●Answer and manage calls from both in-house and potential guests

●Inform guests of general hotel information

●Customer satisfaction calls

●Routing calls to the appropriate department

●Logging billing issues to help improve system issues.

Receptionist

Community Dental Care

Aug 2016 - Jan 2019

●Inform patients of dental office procedures and policy

●Answer and manage incoming calls

●Organize referrals to other medical specialists

●Translator for Haitian Patients increasing the number of Haitian patients by 4%

●Developed a scheduling code of conduct that led to a 15% decrease in canceled weekend appointments.

Customer Service Representative

King Teleservices

Jun 2014 - Jul 2016

●Outbound calls to investors to inform them of board meetings and elections

●Route calls to appropriate resource

●Follow up customer calls where necessary

●Handle customer inquiries both over the phone and by email

●Provide customers with product and service information

●Research required information using available resources.

CERTIFICATIONS:

●Child Abuse Identification

●Dignity for All Students Act

●School Violence Prevention & Intervention

LANGUAGES

Haitian Creole

Bilingual

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