Administrative Assistant Support

Carmen M Richardson

***** *** ********** **

Bailey, NC 27807

Cell: 252-***-****

Email: ***************@*****.***

PROFESSIONAL EXPERIENCE:

• Senior Administrative Assistant

NSC Construction, LLC

(Garner, NC 2020- 2025)

In this role, my primary goal was to maintain smooth operations by providing Comprehensive Administrative Support. I served as the 1st point of contact for clients, partners, & colleagues handling a range of tasks, issues, & challenges. Demonstrating professionalism & courtesy within all interactions was imperative.

Duties varied from Managing & Organizing Schedules & Meetings, and/or Coordinating a variety of Travel Arrangements. I also Handled internal and external communication along with maintaining office supplies and sometimes servicing office equipment.

I posses the keen Ability to multitask, manage time efficiently, & communicate affectively making me an essential contributor to the overall productivity of the workplace.

Relevant Work Experience:

Basic Financial Tasks: processing invoices & expense reports

Sent out invites, reserving meeting spaces,

handled logistical arrangements

Arranged Travel Arrangements: Booked Flights, hotels, transportation, & created detailed itineraries

Find solutions to logistical challenges, troubleshoot technical problems, & make quick decisions often

Due to my involvement in sensitive matters, I maintained a high level of confidentiality

Handle communication: respond to emails, phone calls, and inquiries

Prepare documents, report, presentations… Ensuring all information is accurate and assessable

•Owner / Operator

Southern Accents, LLC

(Bailey, NC 2017-2020)

I Initiated & began a Fully Insured NC State Licensed Commercial and Residential Landscaping Company.

I Built & Established Professional & Working Relationships with District/General Management (Commercial) & (Residential) Homeowners.

Negotiated Expectations, Financial Agreements,

Terms & Conditions, along with Duration of contracts with all (Commercial) Contracts.

Coordinated detailed Daily Logistics for multiple Landscaping Crews covering multiple job vicinities throughout Eastern NC, including: Wilson, Rocky Mount, Wendell, Zebulon, Knightdale, Wake Forest, Raleigh/Durham, Cary, Chapel Hill, Morrisville,

& Research Triangle Park

Handled all Employee Relation Issues

Employee concerns, Rate of Pay, Benefits, PTO, etc

Relevant Work Experience:

Developed client listings and negotiated annual commercial contracts

Developed estimates for scopes of work defined by client needs

Managed the procurement of materials and equipment

Oversaw the quality programs for each client

Account management (invoicing, client relations)

•Paralegal

AssNunley & Associates

(Raleigh, NC 2010-2017)

My Personal and professional skills have grown with this position. Enhanced reporting and research skills. Development and growth of client relationships. Expansion of organizational and planning skills, paying great attention to details, confidentiality, dependability and client confidentiality.

Relevant Work Experience:

Assisted in legal research and presentations

Assisted in preparing for trials, hearings, indictments, depositions, and/or closing arguments

Gathering of relevant information for the cases

Assisted in client interviews

Drafting legal documents

Law office administration

Legal document filing / maintaining and organizing reference files

•Sales Associate

Zales Jewelers

(Raleigh, NC 2003-2013/2018-2022)

I became an Accomplished Sales Professional with (fifteen) 15years+ of solid success in fine Jewelry Sales, Design and Operations. Effective, Persuasive Communication Skills. Can skillfully and effortlessly interact with a diversified variation of clients, vendors and staff. Certified Gemologist & Diamond Specialist with 15+years experience examining surfaces and internal structure of natural/synthetic gemstones to evaluate Characteristics: Genuineness, Quality,

and Value of stone/gem using a Loupe,

Electrical Conductivity Probe, Microscope and other Optical Instruments.

Relevant Work Experience:

Oversaw all Operational & Managerial matters of Zales Jewelers

Placing special orders

Arrange Displays according to Coordinate Planograms

Shipping & Receiving merchandise

Testing diamonds

Balancing counts and executing random audits

Processing repairs

Managed staff work schedules

Directed sales efforts

Monitored customer satisfaction by promptly addressing complaints and utilizing each instance as a training opportunity

Greeted each customer and ascertained specific wants / needs to assist the customer in obtaining the desired merchandise

•Senior Teller

RBC Centura, Centura, PNC Bank:

(Raleigh, NC 2002-2012)

Experienced and dependable bank teller, dedicated to quality customer service. Strong communication skills. An organized and coordinated multi-tasked individual. Willing to be able to make decisions and take initiative on projects. Quick learner, enthusiastic and professional. Experienced & Excels within high paced environments.

Relevant Work Experience:

Responsible for daily bank operations

Maintain operational and security files

Back-up to customer service officer

Opening and closing of facility

Scheduling daily routines for the branch

Responsible for training and mentoring of new hires

Increased sales by identifying customers for additional financial needs for the sales team

Vault and ATM custodian

Managed customer complaints and issues

Honest, reliable and productive

Operated cash dispenser

Nominated by management for teamwork & dedication

•Server / Hostess / Grill & Prep Cook

Cracker Barrel

(Wilson, NC 1999-2002)

Relevant Work Experience:

Cash Handling

Customer Service

Seat, greet and serve guests

Shift Leader and trainer for new employees

Excellent reputation with customers as a competent and knowledgeable professional

EDUCATION: 98’Graduate of Wilmington High School. Wilmington Ohio

REFERENCES: AVAILABLE UPON REQUEST

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