Talent Acquisition Employee Relations

MARY SUJATHA

+91-984**-***** ️ *********@*****.*** Chennai

SENIOR HR /ADMINISTRATION & OPERATIONS LEADER

Strategic HR & Operations Leader 40+ years of leadership in HR, Administration, CSR & Organizational Development.

PROFILE

Seasoned Business Leader with over 4 decades of progressive experience in Human Resource Management, Operations, and General Administration across diverse industries — Manufacturing, FMCG, Construction, Hospital, Biotech, Healthcare, Services & CSR.

Currently serving as Head - HR at Indrayani Biotech Ltd. and Director - HR at Service Square Pvt. Ltd. Proven expertise in transforming HR practices, negotiating with unions, driving organizational change, and enhancing operational efficiency, recruitment, L&D, Performance Management Systems.

Known for strong leadership, strategic thinking, cost optimization, and building people-centric, high-performing cultures.

CORE COMPETENCIES

Strategic HR Leadership, HR Policy & Systems Development

Employee Relations & Union Management

Talent Acquisition & Workforce Planning

Performance Management & Leadership Development

Learning & Development Programs, CSR Strategy & Implementation

General Administration & Facility Management

Vendor & Contract Management

Legal Compliance & Risk Mitigation

Budgeting & Financial Planning

Change Management & OD

KEY ACHIEVEMENTS

Implemented strategies that improve employee engagement and retention

Successful in managing full-cycle recruitment to reduce time-to-hire,

Developed training programs that enhance leadership skills and productivity.

Involved in optimizing benefits packages to reduce costs while improving offerings and ensuring legal compliance through effective policy implementation.

Talent acquisition and retention

Designed and executed strategies that improved employee engagement and retention, which can be shown by an increase in satisfaction scores.

Streamlined the onboarding process to decrease the time it takes for new hires to become productive.

Employee development and performance

Developed and delivered leadership training programs that resulted in a measurable increase in management effectiveness, such as 25%.

Implemented and managed performance management programs that led to improvements in employee productivity and engagement.

Created career development programs to support employee growth and professional advancement.

Compensation, benefits, and compliance

Negotiated with benefits providers to achieve cost savings while improving the overall benefits package.

Developed and implemented HR policies that ensure compliance with federal, state, and local labor laws and regulations.

Managed employee data and HR systems, including payroll and performance management software, while maintaining data privacy and accuracy.

Culture and employee relations

Successfully managed employee relations, which can include mediating conflicts and handling grievances, resulting in improved employee satisfaction.

Fostered a positive and inclusive company culture through strategic initiatives.

Partnered with senior leadership to align HR strategies with overarching business goals.

Negotiated first-ever Long-Term Agreement with Union integrating Productivity-Linked Allowance.

Reduced absenteeism & contract costs through improved shop floor discipline.

Resolved IR challenges and prevented production downtime.

Drove cost savings in contract services via strategic renegotiations.

Spearheaded HR policies for compliance with GMP, ISO, TQM, and emergency preparedness.

PROFESSIONAL EXPERIENCE

Head – HR & CSR Initiatives Indrayani Biotech Ltd. &

Director HR Service Square Pvt. Ltd. 2016 – Present Chennai

Lead HR strategy, workforce planning, and organizational development initiatives.

Manage CSR projects to drive community impact aligned with corporate objectives.

Drive HR compliance with GMP, ISO, and statutory requirements.

Implemented flexible compensation, R&R programs, succession planning, and SOPs.

Oversee payroll, employee engagement, training, grievance handling & union negotiations.

Senior Manager – HR & Administration

S3V Vascular Technologies Pvt. Ltd. Mysore

2013 – 2016

Senior Manager – HR & Administration

N. Ranga Rao & Sons Mysore

2011 – 2013

Senior HR & PR Manager

St. Joseph’s Hospital Mysore

2008 – 2011

HR Manager

Reckitt & Colman of India Pvt. Ltd. Mysore

1988 – 2008

Personnel & Administration Executive

Lac & Paints Works Ltd. Mysore

1979 – 1988

HR / ADMINISTRATION & OPERATIONAL EXPERTISE

Co-ordinated with senior leadership to connect day-to-day departmental activities with company-wide strategic priorities, ensuring visibility into progress, risks, and dependencies across all functions.

Monitoring cross-functional workflows across all departments, proactively and facilitating resolution through coordination and follow-ups.

Lead the end-to-end management of complex operational programs, from ideation and planning to execution and post-launch optimization.

Define deliverables, and timelines, ensuring alignment with overall business strategy and clear ownership across teams.

Monitor program performance using KPIs and milestones, identify risks and issues, and implement mitigation strategies to maintain momentum and accountability.

Manage program budgets and resource allocation in collaboration with Finance and People Ops.

Lead retrospectives and implement continuous improvement initiatives across programs.

Human Resource Management

HR Strategy, SOP creation, Payroll, Compensation & Benefits, HR Analytics

Talent Management, Succession Planning, Employee Engagement

Labor Law Compliance, Industrial Relations, Grievance Redressed

General Administration

Office Administration, Asset Management, Vendor Development

Contract Negotiation & Management, Legal & Regulatory Compliance

Event Management & CSR Initiatives

Operations & Cost Optimization

Budget Management & Financial Controls

Lean Processes, Internal Controls, Continuous Improvement (TQM/ISO)

Risk Management & Business Continuity Planning

CERTIFICATIONS - World HR Board, Middle Earth Group:

Competency & Performance Appraisal

Compensation & Benefits

Organizational Development

Psychometric Analysis

Change Management

HR Analytics & Metrics

Project Management Institute:

Certified Compensation Professional (CCP)

Human Resources Business Professional (HRBP)

Senior Professional in Human Resources (SPHR)

TRAININGS

ISO Lead Auditor

TQM (Total Quality Management)

ISO 14001 & ISO 9001:2008 Internal Auditor

EMS (Environment Management Systems)

FSMS (Food Safety Management Systems)

5S & Housekeeping

Strategies for Talent Management

Presentation & Communication Skills

ACADEMIC QUALIFICATIONS

Certified Tally Professional (2025)

Masters in Theology (2024) – University of Jerusalem

MBA (HR) - ICFAI, Mysore (1986)

Diploma in Personnel Management -Delhi University (1985)

Law Degree (LLB) -Vidyavardaka College, Mysore (1983)

Bachelor of Arts (Economics, Sociology, Political Science, Secretarial Practice) -St. Philomena’s College, Mysore (1979)

HR CONSULTANT

1.Pico Instruments : Chennai – Assisting for HR Manual creation/Employee Performance Appraisals/Compensation Benefits

2.Office Solutions 2000: Chennai – Employee Performance Appraisals / Change Management / HR Manual creation & updation.

3.Nifty Soft Solutions : Chennai - HR Manual / Employee Performance Appraisals

4.Travel Parkz : Mysore - Competency & Performance Appraisal /Compensation & Benefits / Organizational Development.

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