Customer Service Data Analyst
Resume:
Balogun-Daniels Oluwaremi Esther
Data Analyst
Contact
** ******** ******, ********, ***** State, Nigeria.
Phone number
+234-818-***-****
*********.*******@*****.***
Technical Profile
Microsoft Office
Microsoft Word
Microsoft Excel
SQL
MySQL
Microsoft PowerPoint
Microsoft Outlook
Power BI
Competencies
Problem-Solving
Excellent Communication
Active Listening
Analytical and Critical Thinking
Dependable and Responsible
Software
Communication
Critical Thinking
Problem Solving
Creative and analytical Skills
Good Attention to Detail
Languages
English
Detail-oriented and results-driven professional with years of experience in customer service. Experienced in using data to identify trends, and problem-solving skills to drive insights, improving operations, and enhancing customer experience. Adept at extracting, interpreting, and analyzing complex data sets to support decision-making.
Work History
2025 Aug
2025 - Jan
INSTRUCTOR/SUPPORT ADMIN
FAITECH AND TRIBES
Prepare and facilitate classes with learning objectives and hands-on activities.
Monitor individual student’s performance
Seek student’s feedback to identify areas for improvement.
Managing emails and inputting information into database.
Handling customer relationship management (CRM) system.
DATA ANALYSIS TRANING/PROJECTS
LEADLEAP DATA ANALYTICS SCHOOL
Conducted data analysis on a dataset of customer reviews using Excel and Power BI, performing analysis to identify key areas for product and service improvement.
Developed visualizations to communicate insights from the analysis of customer service data, improving the understanding of customer needs for the product development team.
Used SQL to query databases and extract relevant data for analysis, demonstrating a practical understanding of data manipulation and querying techniques.
Analyzed data to identify root causes of problems/non-performance and recommend corrective actions.
Created dashboards to monitor and track key performance indicators.
2017 - 2024
DIGITAL/CUSTOMER SERVICE REPRESENTATIVE
DWELLS LIMITED
Analyzed customer feedback and service data to identify recurring issues and trends, contributing to process improvements and a 20% increase in customer satisfaction.
Created detailed weekly performance reports, presenting insight into key customer metrics, such as response time and resolution rates, to management or strategic decision-making.
Utilized CRM software to manage and track customer interactions, providing data-driven solutions to resolve complex customer concerns and improve overall service quality.
2016 - 2024
2008 – 2016
CUSTOMER SERVICE REPRESENTATIVE
FIRST BANK OF NIGERIA LTD.
Tracked customer service KPIs, such as quick response time on customer enquiries and resolution time, using Excel to generate reports that identified areas of inefficiency and improvement.
Managed customer relationships and provided detailed feedback to internal teams, fostering collaboration between customer service and data-driven departments to address common customer issues.
Created and maintained customer service dashboards to monitor performance metrics, allowing the team to quickly adjust strategies to enhance service delivery.
BULK AND FRONT DESK TELLER
FIRST BANK OF NIGERIA LTD.
Perform transactions on Finacle / eTransact / Remitta / pay direct platforms
Confirms the cash amounts received from tellers after the day’s work
Process inter-branch cash movement.
Education
2025 - Jan
Data Analytics Training
Lead-Leap Data Analytics School, Lagos-Nigeria
2004 - 2006
Higher National Diploma: Computer Engineering
Federal Polytechnic Kwara state Nigeria.
2001- 2003
Ordinary National Diploma: Computer Engineering
Federal Polytechnic Kwara state Nigeria.
Certifications
2025-02
Data Analyst
2024-09
Business Analyst
2015-05
Informed to Influence and Excel Training
.
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