Customer Service Entry Clerk
Resume:
Rachel Clayton
Order Entry Clerk - Johnson Controls
Allen, TX 75002
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Professional Summary
Obtain a challenging position to answer questions about products and services and providing world-class customer service, troubleshooting, and technical support by being a friendly voice as a Customer Service Provider.
Work Experience
Order Entry Clerk
Johnson Controls-Plano, TX
April 2013 to Present
Processing customer orders
Assisting customers with their order request and changes.
Readjusting Multipliers.
Training New hires.
Effectively utilize AS400
Expert at Documentum and CRM
Out sourcing payments.
Foreclosure Specialist
Bank of America-Plano, TX
January 2011 to November 2012
Analyzed foreclosed homes payment Issues
Hired contractors for clean-up of foreclosed homes
Tracked payments on foreclosed homes
Build and maintained dealer, vender and customer relations with high degree of internal and external customer service
Payroll Specialist
Dallas Payroll Services-Dallas, TX
April 2010 to December 2010
Managed all facets of payroll. Primary specialist for payroll-related issues
Primary specialist for payroll-related issues, questions, and concerns
Maintain records of absent and tardy employees
Verify accuracy of payroll; and make corrections and reconciliations as needed Human Resource Specialist
Morgan Building and Spas-Dallas, TX
March 2005 to February 2010
Effectively implemented employee relations
Meticulously monitored, reviewed, and edited payroll for accuracy
Answered questions and resolved problems regarding payroll, leave time and insurance.
Maintained records of absent and tardy employees)
Verified accuracy of payroll and made corrections and reconciliations as needed Billing Clerk/Accounts Receivable
Mass Marketing Group-Dallas, TX
October 2001 to August 2004
Process billing statements
Balance budgets
Maintain customer satisfaction.
Processed insurance payments
Claims Specialist
JPMorganChase-Plano, TX
Microsoft Word
CCS
VISA
CUSTOMER ASSIST
LEXIS NEXIS
C3
CATT
Excel
Webster
Outlook
Office Specialist 1
Education
High school diploma or GED
High school or equivalent
Skills
• Microsoft Word
• Data Entry
• Microsoft Outlook
• Order Entry
• Productivity software
• Microsoft Excel
• Administrative experience
• Word processing
• Microsoft Office
• Order Processing
• Personal vehicle (delivery method)
• Time & attendance systems
• Microsoft PowerPoint
• Customer Service
• Computer skills
Certifications and Licenses
Driver's License
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