Customer Service Representative
Resume:
Cheryl Rexroad
Dothan, AL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Weights coordinator/customer service representative Coleman Worldwide Moving-Midland City, AL
August 2024 to Present
Responsible to monitor email.boxes to send supporting documents to our military partners for movements for Service Members. Call and set up Virtual Premove surveys for Service Members. Maintain and update live weight spreadsheets and any other admin duties assigned to me. Assistant Manager
Dollar Tree-Dothan, AL
March 2024 to Present
Responsible to assist store manager with operating a retail store. Accounting, payroll, inventory, HR, scheduling, maintaining inventory on sales floor and any other assigned duties Office Assistant
OTG Liquidation Center-Vero Beach, FL
August 2020 to Present
Secretary to owner, Answer heavy phones, prepare and distribute digital marketing ads, maintain and update Inventory Spreadsheets. Prepare receiving and shipping documents, prepare ads and marketing material to send out to prospective buyers, and any other duties assigned by the owner. Customer Service Supervisor
APL Logistics-La Vergne, TN
August 2017 to February 2019
Customer Service Supervisor for a third party logistics company shipping LTL and FTL loads. Oversee warehouse workers to pull audit and load shipments. Receive loads from drivers and ensure all paperwork complete. Also supervised the call center, responsible for hiring, onboarding, training and scheduling of all customer service staff.
Production Worker
WOODS PERSONNEL SERVICES-Antioch, TN
December 2017 to August 2018
Various production positions for a print on demand book company. Also worked several positions for the other division taken and shipping college text books Commissary Manager
Keefe Commissary Network-South Bay, FL
October 2005 to June 2017
Manage the complete operation of a large distribution center. Shipping, Receiving, Inventory Control, logistics, purchasing and all administrative duties. Billing Manager
Institute of Medicine and Cardiology-Okeechobee, FL April 1994 to September 2002
Responsible to oversee the daily operations of a 6 doctor cardiology office. Help with training new employees, ensure denials and daily billing are submitted in a timely manner, scheduling staff for my department and the front office staff. Any billing duty related to insurance that needed attention was brought to me to research and resolve.
Education
None
Skills
• Payroll
• SAP
• QuickBooks
• Store management
• Math
• Retail Sales (10+ years)
• Distributed Control Systems
• Retail management
• Hospitality
• Phone etiquette
• Human Resources
• Sales
• Guest relations
• Events management
• Organizational skills
• Quality assurance
• Cash handling
• Filing
• Accounts receivable
• Customer support
• Microsoft Word
• English
• Accounts payable
• Interviewing
• Oracle
• Guest services
• Computer skills
• Conflict management
• Manufacturing
• Google Suite
• Merchandising
• Employee Orientation
• Analysis skills
• Administrative Experience
• Inventory Control
• Leadership
• Negotiation
• Freight
• Time management
• Office management
• Supply Chain
• ADP
• Supply chain
• Budgeting
• Digital Marketing
• Medical coding
• Project management
• Hospitality management
• Medical terminology
• Microsoft Excel
• Front desk
• Microsoft Office
• Supervising experience
• ERP Systems
• Clerical experience
• Communication skills
• Management Experience
• EMR systems
• Purchasing
• Accounting
• Data collection
• Microsoft Outlook
• Management
• Restaurant experience
• Computer literacy
• Hotel experience
• Customer service
• Quality control
• Medical records
• Cashiering
• Databases
• Logistics
• Quality Assurance (1 year)
Certifications and Licenses
Driver's License
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