Customer Service Project Manager
Resume:
**** **** ******** ***, **** **** CHARLOTTE NC ***13
*************@*****.***
SHELLIE WEBB CARR
OBJECTIVE
To obtain employment within an organization that will utilize my supervisory skills. That will allow me the opportunity for rapid advancement within the organization.
SUMMARY OF QUALIFICATIONS
Skills:
Ability to provide excellent customer service, and problem resolution, while Multitasking
Strong sense of customer service
Excellent professional communication, both written and oral
Conduct research effectively and create effective reports.
Active listening and intentional speech
Strong follow-up skills, Ability to think analytically.
Strong problem-solving skills, Ability to work independently as well as within a team.
Proficient in Microsoft Word, Excel, and PowerPoint
EMPLOYMENT
Prestige Staffing/Caremtx Charlotte, NC 12/2023- 02/2024
Benefit Verification Specialist Seasonal
Verified existing Benefits for clients, ensuring that patients were insured for the medication on for the new year..
Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner.
Product Connections Charlotte, NC 01/2022- 03/2023
Project Manager
Recruit and hire Brand Ambassadors for AZ, NV, VA, and SC states.
Developed and managed each territory. Maintaining schedule and payroll for staff assigned to areas.
Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner.
AmerisourceBergen /Lash Group Charlotte, NC 08/2015-12/2019
Reimbursement Counselor/Benefits Specialist
Collected and reviewed all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes. Researched and resolved any electronic claim denials.
Provided exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers.
Provided training and support to inter-departmental associates.
Verified transactions and processes comply with organizational and departmental policies and procedures; suggest changes and solutions as appropriate.
AmerisourceBergen /Lash Group Charlotte, NC 12/2014-08/2015
Patient Case Coordinator
Answered basic clinical and program inquiries. Coordinated access to therapies, schedules with appropriate follow-up, and facilitated access to appropriate support services. Processed incoming enrollment forms for the program.
NCIM Division of Crossmark Charlotte, NC 10/2011- 12/2013
Retail Supervisor
Trained and Managed 200 reps on company process, policies, procedures, and position responsibilities.
Monitored and managed payroll, time entries and expenses to maximize territory contribution.
Managed execution and overall performance of Reps by working through field support agents to ensure completion of tasks.
Developed and managed each geo territory to have maximum flexibility and capability delivering the capacity and diversity needs of the organization.
NCIM Charlotte, NC 10/2010-10/2011
ES Payment Representative
Supervised payments team assisted in day-to-day transactions ensuring payments went out on time to independent contractors.
EDUCATION
1993-1997 East High School Rochester, NY
2000- 2002 Monroe Community College Rochester, NY
2020-2021 BAR (Becoming A Recruiter) Certification Charlotte, NC
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