Karen Decou
Youngsville, La
337-***-**** • *.*********@*****.***
A dedicated and versatile individual seeking a challenging position where hard work, dependability, and achieving positive outcomes are valued. Experienced in office management and administration, skilled at enhancing productivity, efficiency, and service quality across diverse settings. A dependable and ethical leader with strong organizational, technical, and business skills, committed to driving operational and service excellence within cross-functional teams.
Skills
Adaptability • Financial Management • Training • QuickBooks • Organizational Skills • Office Administration • Data Entry • Billing • Payroll Processing • Financial Tracking • Expense Reporting • Relationship Building • Office Management
Experience
2019-2024
Office Manager I Cajun Hauling I Youngsville
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/ reconciling accounts payable/ receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering, stocking, and receiving shipments.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Always maintained a professional demeanor by staying calm when addressing unsatisfied customers.
Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipts.
Managed payroll processing, ensuring timely and accurate payments to employees.
Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
2015-2017
Hostess/Runner I Aramark I Lafayette, La
Greeted customers warmly upon arriving and provided a friendly and warm presence throughout their experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating logs simultaneously.
Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service and policies to maintain high standards of service.
Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party’s needs or special requests before seating them at their table.
2013-2015
Personal Care Attendant I Lafayette, La
Ensured safety and comfort of client through diligent monitoring and timely assistance with daily activities.
Transported individuals to events and activities, medical appointments, and shopping trips.
Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
Offered emotional support when needed establishing trust between me as the attendant and my patient.
Managed household tasks for clients, such as cleaning, laundry, meal preparations, and errands, creating a comfortable living environment.
Provide safe mobility support to help patients move around personal and public spaces.
2013-2014
Beauty Consultant I Mary Kay I Lafayette, La
Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
Education
MARCH 2013
Highschool Diploma
Ovey Comeaux Highschool Lafayette, La