Customer Service Representative
Resume:
Ty’ree Shante Leonard
Garfield Heights, OH *****
**************@*****.***
Professional Summary
A Talented professional skilled in multiple fields of work, seeking to fill a position in customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Third Federal Savings & Loan-Cleveland, OH
February 2025 to Present
At third federal my position consist of taking inbound calls from customers with questions concerning their banking accounts. The position includes transferring money between accounts, rolling over and opening new cds,taking payments for home equity lines of credit and assisting customers with online banking issues.
Customer Service Representative
MetLife Legal Plans-Cleveland, OH
August 2022 to August 2025
This job included assisting plan members with finding in network attorneys to assist them with their legal matter. The role also included explaining plan coverage and benefits, gathering client information to schedule clients with an initial consultation with an attorney, creating online for clients so that they can access their benefits online. The job also includes taking inbound calls, getting members enrolled via Apm or Vbe, managing call handle times, and meet department monthly metrics. First Impression Specialist
Mr Rooter Plumbing/ Mr Electric-Independence, OH
August 2024 to February 2025
My position at Mr Rooter/ Mr Electric requires taking inbound calls from customers all over Ohio in need of plumbing and electrical services. Mr Rooter/Mr Electric uses Service Titan to verify customer information, schedule appointments, document the customers issues and also message the technician. My daily task consists of gathering information from customers, checking the availability of the technicians and scheduling appointments, while also collecting payments, emailing invoices and estimates and responding to emails and chats.
Bartender
Lounge 2.28-Bedford, OH
June 2017 to April 2024
My position at Lounge 2.28 required me to work in a fast paced environment, both happy hour and night time crowds. My duties here included mixing desired cocktails, greeting and serving customers, taking food orders, handling cash, cleaning bar and counting coolers. Provide customer service with a gracious and energetic attitude along with a smile. I am well trained in mixing specialty cocktails, remembering large orders, providing exact change and taking credit card payments. Customer Service Representative
The Cleveland Clinic
December 2019 to August 2022
My position here was to take inbound calls from patients who have questions regarding their medical bills. I assisted with helping patients understand their charges and their insurance responsibilities, I enrolled patients in payment plans, assisted with applying them for financial assistance and three way called insurance companies per patients request to provide first call resolutions and so that the patient could fully understand what they were being billed for.
Customer Service Representative
Envision Rx Options-Twinsburg, OH
March 2017 to December 2019
My role at Envision included me assisting patients on an everyday basis who had issues, questions or concerns about their pharmacy benefits. I dealt with high profile Medicare accounts and was apart of the white glove team.Here I helped with pharmacy issues, initiating prior authorizations and setting up overrides offered by their plans that allows them to get their medications without any complications. I am skilled in typing and have the ability to document each patients account while conducting the calls. Trained to verify HIPPA(phi). Demographics and benefit information . I am also trained to use systems such as pharmscreens, PA hub, Microsoft word and Microsoft office. My job requires me to reach out to physicians, pharmacies, patients and insurance plan account managers to ensure each member receives the best customer service, and to increase the chance of a one call resolution. Sales Associate
H&M
October 2017 to March 2018
Great northern, Oh
My duties at H&M include operating a cash register, garnet caring clothes, cleaning and organizing the fitting room, censoring and hanging clothes, greeting and assisting customers.
Customer Service Associate
Kelly services
January 2016 to November 2017
Nestle assignment)
My duties during my assignment at nestle required me to clean and fill the coffee stations throughout the entire building. I was also required to assist the chefs in the professional plant with any events or tasting they had
scheduled. While assisting the chefs my duties included table placement for however many guest were coming, stocking beverage coolers in all conference rooms, sitting through presentations to gather all dishes used for tasting and samples, setting up lunch rooms for guest and employees to eat.
Bartender
Kings and queens Lounge-Maple Heights, OH
June 2014 to May 2017
My duties at Kings and Queens lounge were to pour and serve desired drinks, greet customers, clean bar, count beer, handle cash, and also operate a cash register. Customer Service Representative
DialAmerica
June 2015 to January 2016
My duties there included receiving incoming calls from members who had United Health Care as their health insurance. Assisted members with any questions they had regarding their healthcare benefits, claims issues or questions. I also assisted members in finding healthcare providers locatenear them that were willing to take their health insurance, while also scheduling their appointment for them.An additional duty was transferring members to proper departments, if they called in for something I could not assist them with.
Assembler
Swagelok Solon
March 2010 to May 2012
Swagelok
My duties at Swagelok were to build and assemble parts, based off of standard work,running parts through multiple test in preparation to undergo inspection. Role also included making sure the parts were built correctly, to print labels,
package and send off orders, and document how many parts were bulit per hour in the computer that was provided in the cell that i was assigned to work in. Education
High school diploma
Shaker Heights High School
September 2005 to June 2009
Skills
• Assembly
• Cash register
• Time management
• Insurance Verification
• Typing
• Warehouse experience
• Customer relationship management
• Microsoft Outlook
• Java
• SharePoint
• CSR
• Phone etiquette
• Call Center
• Appointment Scheduling (1 year)
• Microsoft Powerpoint
• Cash handling
• User Interface (UI)
• Microsoft SharePoint
• Organizational skills
• Hospitality
• Cold calling
• Customer Support
• Serving
• HIPAA
• Business Requirements
• Medical billing
• Business requirements
• Communication skills
• Medical terminology
• Customer Care
• Customer Service
• Customer service
• Bartending
• Microsoft Excel
Certifications and Licenses
Driver's License
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