Customer Service Representative
Resume:
Bernadette Rapp
Chicago, IL 60608
Dear Hiring Manager:
Please accept my cover letter and resume for your current open position. I feel that you will find my experience and skills match those listed in your company’s advertisement. Please consider this information and feel free to contact me with any questions or to set up a personal interview, during which I will go into further detail how I feel my skills and experience can contribute and benefit your company. Thank you for reviewing my resume and for considering me during your interviewing process. Sincerely,
Bernadette J. Rapp
Attachment: Resume
Bernadette J. Rapp
Customer Service Representative
3324 S. Oakley Ave 773-***-****
Chicago, IL 60608 ********@***.***
2
SUMMARY OF QUALIFICATIONS
Dynamic customer service representative with an aptitude for combining creativity, efficiency, and multi tasking to deliver highly professional and friendly service
Extremely intuitive employee and co worker able to excel both personally and professionally with extraordinary results
Rapport building professional with a keen ability to connect with people and put them at ease in highly emotionally charged situations
Special expertise in the areas of: Price Quoting, Delivery & Development of Orders, and Operations PROFESSIONAL EXPERIENCE
Lawson Products, Inc. Chicago, Illinois
February 2016 PRESENT
Customer Service Specialist
Respond to pricing inquiries and providing updated quotes.
Process orders on SAP system.
Provide information and service support to outside sales representatives.
Track and monitor packages for orders that have shipped.
Sent invoices and packing slips to customers who need them for processing incoming orders.
Assisted Customers with inquiries and resolve potential customer service issues.
Processed orders for customers and outside sales representatives.
Issue out no cost replacements for damaged or lost goods.
Worked closely with the distribution centers to make sure orders were shipped out in a timely manner. American Greenwood Chicago, Illinois
October 2006 October 2015
Customer Account Specialist
Serve as customer service representative in promotional products
Assist with the designing and implementing of customer order
Create and implement problem solving techniques to meet deadlines
Highly knowledgeable of our standardizing promotional products to market new ideas to outside clients
Represented a thorough, communicative, accounts collection agent
Continue to manage workload and duties of a specific territory
Answer and transfer all incoming telephone calls from main switchboard
Provide customer support by listening, adapting and communicating effectively, and remaining calm in sensitive situations.
Monitor and review data for changes that impact client orders Education
1985 1989 Lourdes High School Chicago, Illinois
Graduated
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