Customer Service Medical Assistant
Resume:
Marlene Avila
Atwater, CA *****
**************@*****.***
Professional Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work Experience
Bartender PT
El Capitan Hotel-Merced, CA
April 2024 to Present
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Medical Assistant
Golden Valley Health Centers-Merced, CA
August 2020 to Present
• Coordinate with other healthcare professionals to ensure continuity of care.
• Ensure compliance with HIPPA regulations regarding confidentiality of patient information.
• Schedule appointments for patients in accordance with established protocols.
• Maintain cleanliness of exam rooms following each visit.
• Provide quantity care to patients by performing treatments such as injections, immunizations and wound care.
• Facilitate referrals to specialists when needed.
• Conduct follow-up visits with patients to monitor their progress and adjust treatment plans accordingly.
• Answer phone calls from patients seeking advice or information regarding their health concerns.
• Perform initial patient assessments, including vital signs, medical histories, and physical exams.
• Administer medication according to physician orders in a timely manner.
• Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Contact pharmacies to verify patients’ prescriptions.
• Conduct insurance verification and pre-authorization functions
• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Administered medications under the direction of healthcare professionals
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations
• Collaborated with the pharmacy department to ensure timely prescription refills for patients
• Safely disposed of biohazardous waste materials according to established protocols Team Member/Assistant Manager
Taco Bell-Atwater, CA
May 2018 to September 2020
• Maintained a clean and organized work area throughout shifts.
• Operated cash registers to process payments from customers.
• Worked hard to learn required tasks quickly to maximize performance.
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning sales floor.
• Provided customer service support to ensure satisfaction.
• Developed positive customer relationships through friendly greeting and excellent service.
• Collaborated with team members to maximize productivity and efficiency.
• Assisted customers with product selection and ordering process.
• Rotated through series of different stations based on team needs.
• Trained new team members using approved training materials and information.
• Organized inventory shelves for easy access and maintenance of stock levels. Medical Receptionist/Medical Assistant Internship
Central Valley Cardiovascular Center-Turlock, CA
April 2020 to June 2020
• Record patients’ medical history, vital statistics, or information such as test results in medical records.
• Prepare treatment rooms for patient examination rooms, keeping the rooms neat and clean.
• Show patients to examination rooms and prepare them for the physician.
• Prepare and administer medications as directed by a physician.
• Explain treatment procedures, medications, diets, or physicians’ instruction to patients.
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Transmit correspondence or medical records by mail, e-mail, or fax. Education
Certification of Completion in Bartending
Local Bartending-Las Vegas, NV
January 2023 to May 2023
Vocational training in Medical Assisting
Milan Institute-Merced-Merced, CA
August 2019 to June 2020
High school diploma
Atwater High School-Atwater, CA
August 2014 to June 2018
Skills
• Food safety
• Time management
• Basic math
• Serving
• Organizational skills
• Computer skills
• Cash handling
• Office experience
• Communication skills
• Customer service
Languages
• English - Fluent
• Spanish - Intermediate
Certifications and Licenses
Bartender Certification
May 2023 to Present
Certified Medical Assistant
June 2020 to Present
CPR Certification
June 2024 to June 2026
ServSafe
May 2023 to May 2026
ABC Server
May 2023 to May 2026
Additional Information
VOLUNTEER
Tzu Chi Dental & Medical Clinic - 11/3/2019
SKILLS
• Ability to work in fast paced work environments.
• Able to multitask and complete tasks in a timely manner.
• Strong customer service skills.
• Ability to work with others.
• Quick learner, flexible, open to new experiences
• Visual learner.
Contact this candidate