Human Resources

Tiffanie Steward, GPHR, SHRM-SCP

404-***-**** ***************@*****.***

Innovative HR Leader Driving Transformational People Strategies

Professional Summary

Dynamic and visionary HR professional with comprehensive experience in aligning support services with cutting edge technology and business strategies by leading teams, strategic planning, streamlining people processes, organizational and financial analysis and management, maximizing productivity and using agile methodologies to drive change management and process improvement while fostering inclusive work environments in diverse organizational settings. Proven expertise in leading HR teams, managing complex employee relations, and developing talent management strategies. Exceptional communicator with a consultative leadership style, adept at building consensus and promoting teamwork across business units. Highly organized, analytical and decisive with strong data driven problem-solving capabilities to champion HR strategy and decision-making. Proven abilities in creating and managing high-quality, cost-efficient initiatives responsive to organizational needs and the achievement of business objectives and identifying methods for improving productivity and organizational behavior through innovative management techniques

Education And Certifications

Capella University— Organizational Management

Lincoln University — Finance, MS

Lincoln University— HR Management, MS

Cheyney University— Communications, BA

SHRM-Senior Certified Professional (SHRM-SCP)

Global Professional in Human Resources (GPHR)

University of South Florida-Diversity, Equity & Inclusion

Mental Health First Aid Certification

Competencies and Skills

Full Cycle HR/Business Startup and Development

Global HR Law/Culture/Business Support

Diversity, Equity & Inclusion Initiatives

HRIS Technologies

Mergers, Acquisitions and Global Expansion

Conflict Resolution

Compensation/Benefits Administration

Workforce Planning

Program/Project Management

Change Management / Continuous Improvement

Organizational Policies, Procedures and Internal Controls

Orientation & On-Boarding

Training & Development

Performance Management

Employment Law/Employee Relations

Agile methodologies

HR People Analytics

Employee/Stakeholder Engagement Strategies

Executive Leadership Coaching and Development

Business Strategy Advisor

Organizational Development/Branding

Strategic Data Analysis

People & Culture Management

Title VII/Title IX

Generative AI/Prompt Engineering

Technical Skills

HR Systems: Workday, ServiceNow, ADP, Paylocity, SAP, Kronos, ICIMS, PeopleSoft, Employease, UltiPro, Oracle, DayForce

Office Tools: Microsoft Office (Access, Excel, Word, PowerPoint, Project, Visio, Outlook)

Data Tools: Microstrategy (Data Warehouse), SQL Server; Generative AI tools

Professional experience

HR/Business Consultant Consulting Services 07/2021- present

Contracted to deliver comprehensive HR consulting services for clients including but not limited to REI, Adobe, Medtronic and Be Rezilient, this role focuses on optimizing workforce strategies across recruitment, compensation, performance, and policy compliance while promoting equity and innovation. Strong attention to analyzing human capital inefficiencies, developing tailored HR models, and integrating AI-driven analytics to support data-informed decision-making and regulatory adherence.in several key areas:

Delivered comprehensive HR consulting services across multiple industries, specializing in recruitment, compensation, performance management, employee relations, talent development, and compliance with labor laws including Title VII and Title IX.

Evaluated human capital inefficiencies and developed tailored, data-informed strategies by leveraging AI-driven analytics to optimize HR operations and support regulatory compliance.

Partnered with leadership teams to assess organizational challenges, align HR policies with business goals, and implement best practices in workforce strategy, DEI, and policy compliance.

Managed COVID-19-related HR operations, including vaccination verifications, accommodation requests, and regulatory compliance, utilizing systems like Workday and ServiceNow.

Conducted investigations and provided expert guidance on complex employee relations cases, partnering with legal and compliance teams to ensure adherence to evolving workplace legislation.

Spearheaded employee experience initiatives, including recognition programs and internal communications that fostered engagement, inclusion, and alignment with broader organizational values.

Supported HRIS implementation, developed SOPs, created analytic reports, and delivered stakeholder presentations to inform strategic decision-making and continuous improvement.

Demonstrated agility in high-pressure environments, consistently promoting innovation, equity, and cultural alignment across contract roles in both tech and healthcare sectors.

Employee Relations Manager/Professor Florida Institute of Technology 05/2015- 07/2021

Progressed from a Subject Matter Expert in Course Design and Professor to Employee Relations Manager, aligning people and culture with operational objectives. Acted as an HR Business Partner to all departments. Key Responsibilities:

Facilitated communication between employees and management, offering guidance on problem-solving, dispute resolution, regulatory compliance, and litigation avoidance.

Resolved internal conflicts using conflict resolution management and mediation techniques.

Advised managers on organizational policy matters, including ADA, FMLA, Title VII, and Title IX.

Managed complaints from faculty, staff, and administrators regarding harassing or discriminatory behavior, maintaining records and reporting trends to senior management.

Assisted in developing and updating policies to prevent discrimination and promote a diverse and inclusive workplace.

Provided oversight for the corrective action process and the annual performance evaluation process.

Managed internal and external investigations in alignment with EEOC, DOL, OSHA, and other labor law agencies.

Oversaw the required training program for the university, including DE&I initiatives and programs addressing anti-racism.

Managed federal reporting requirements, including Affirmative Action, VETS-100, and EEO.

Administered employee recognition programs, Inclusion Networks, and mentoring programs.

Conducted ongoing reviews of university policies, updating them as necessary.

Served as COVID-19 Case Manager, engaging in task force efforts to design effective pandemic and post-pandemic strategies, including return-to-work protocols, workplace accommodations, internal contact tracing, safety health screening, and data reporting/analysis.

Addressed issues of workplace incivility and microaggressions linked to a COVID-weary workforce.

Workday Transition: Assisted with the transition to Workday, using it to manage employee performance and other talent management functions.

Special Projects: Managed other special projects as assigned.

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Director of HR College Options Without Walls 05/2013-05/2015

Reporting to the CEO, managed Employee Relations, Training and Development, HRIS, and management reporting. Led leadership development, performance management, workforce planning and DE&I initiatives.

Designed and implemented the annual performance and development process, supporting supervisors in meeting organizational and individual development goals.

Developed and managed compensation policies and pay practices, providing recommendations for hiring salaries and promotional increases.

Conducted quarterly and annual reviews/audits to ensure internal equity and prevent adverse impact.

Reviewed and managed employee benefits and healthcare plans.

Created an annual Employee Engagement & Retention Survey to track organizational performance against benchmarks and best practices.

Set strategic objectives for talent management and collaborated with operational departments to support DEI, recruitment, succession planning, promotion, and retention goals.

Performed statistical analysis on HRIS data, ran queries, and ensured secure recording and storage of HR metrics, including attendance and performance data.

Conducted audits on HR processes and documents related to hiring, terminations, and payroll administration.

Monitored technological advancements and trends in HRIS.

Designed employee communications to foster a sense of belonging and connectedness.

Managed additional duties and special projects as assigned.

Head of Human Resources, NA SIG Combibloc 04/2012- 05/2013

Led the development and management of a cost-effective HR department across North America, supporting international projects and ensuring compliance with regulatory standards. Oversaw full-cycle recruiting, compensation programs, and employee relations, while providing strategic input and data stewardship for HRIS systems.

Provided vision, leadership, planning, project coordination, and management for the ongoing development and improvement of a cost-effective HR department across the U.S., Canada, and Mexico, with support for international projects including Germany.

Facilitated, analyzed, and directed all HR functions, including employee compensation, recruitment, personnel policies, and regulatory compliance.

Managed full-cycle recruiting, including ATS management, onboarding (e.g., I-9 processing, fingerprinting, background checks, and new hire paperwork).

Contributed to strategic planning as part of the corporate governance team by addressing future business needs within the HR function.

Acted as HRIS data steward, analyzing system performance, creating and distributing reports, protecting data integrity, and identifying areas for improvement.

Implemented, analyzed, and administered the compensation program to ensure organizational compliance and equity.

Directed global and local variable income programs for executive and support employees.

Provided payroll and internal/external audit (SOX) support.

Developed and mentored the executive team through coaching and facilitated the 360 Feedback program.

Executed performance management and facilitated individual/team building.

Served as a subject matter expert, advising managers on organizational policy matters such as ADA and FMLA.

Managed employee relations, working with department managers to resolve issues and consulting with legal counsel as needed.

Conducted investigations and ensured proper documentation of employee relations matters and complaints.

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