Hr Assistant Human Resource

Clinton Kirksey

** ********** ** ***. **********, VA 22304

Phone: 202-***-****

E-mail: *******.*******@*****.***

Education

Indiana University Bachelors of Science (1988 – 1989; incomplete)

Business Administration

Alliance High School Diploma (1988)

College Prep

Experience

HR Assistant and Task Lead/DHS CISA (05/2023- 06/2025)

Knowledgebank (Remote/Arlington, VA)

Assist, plan, and support the CISA staff at events in the local commuting area(s), including but not limited to recruitment events, hiring events, and job fairs. Assist in monitoring progress of office to ensure that milestones are being met and initiate corrective actions when necessary. Assist in planning and coordinating various activities for projects and ensure compliance with all task procedures and policies. Support a busy program office by providing project management, office administrative support, day-to-day program operations, and organizational support not limited to preparing meeting handouts, note taking, organizing schedules; preparing, scheduling interviews, attending intake meetings with hiring managers, organizing, and submitting meeting paperwork; assistance in facilitation, monitoring division CATT Taskers, coordination, and correspondence with various stakeholders including meeting agenda development, meeting deck presentations, arranging schedule and logistics. Utilize USA Staffing to monitor progress of candidates onboarding. Submitted quarterly reports for office/division. Assist in CISA wide recruitment efforts. Edit and submit biweekly and monthly team reports. Utilizing PARS to submit personnel actions. Assisting Human Resource specialist with processing and intake of employees and student interns.

HR Assistant/Census Bureau HRD (02/2022 – 05/2023)

YRCI (Suitland, MD)

Utilize existing human resource applications to scan Entry of Duty (EOD) records and upload, batch, and validate records into the Agency’s systems. Utilizing knowledge of the National Finance Center’s (NFC) payroll system with regards to payroll forms, staffing forms and benefits forms. Import and download documents from existing human resource systems to electronic Official Personnel Folder (eOPF). Index records, validate employee’s information, ensuring the quality of documents, and importing and downloading.

Call Center Tier 2-HR Specialist/TSA(04/2019 – 12/2021)

KnowledgeBank (Alexandria VA)

Resolve transactions and standard cases such as: process garnishments and child support. Respond to interrogatories on court orders, process lump sum and compensatory time payments, process VLTP recipient applications, process position-impacting, pay-impacting, and separation personnel actions. Process FEHB or FEGLI court orders, benefit changes upon LWOP/RTD, create LEO certification forms, and calculate/process Service Computation Dates. Responsible for performing research on employee records and understanding the HR and payroll systems and the data that resides within. Researching and resolving questions regarding employee payroll forms, benefit information and documents and related personnel transactions. Coordinating responses and answers with the PP&B processing Teams and/or with agency HR representatives and employees. Reviewing employees' records to provide explanations for questions related to pay statements system NFC-RUMBA, Workforce Central/Kronos, system WebTA-timecards, benefits forms, and Personnel system-RPA actions and other system research using eOPF.

Operations Specialist/Quality Manager/ Mailroom Supervisor (09/2015 – 4/2019)

Linden Resources/Melwood (Arlington, VA/Upper Marlboro/Washington DC)

Responsible to the Sr. VP of Operations and Quality for providing coverage in an acting capacity at multiple Linden locations. The Operation Specialist is expected to perform duties of absent personnel at any of the contracts/sites and/or Headquarters. At that time coverage may include supervisory responsibilities. Perform a variety of direct or indirect task which include driving, print and mail services, warehousing and fulfillment, secure document destruction, assist in training new personnel, preparing outgoing mail, making travel arrangements and accommodations, arranging and overseeing activities for meetings. Perform correspondence management within government offices, maintaining division and district correspondence procedures on the format of preparation, content, coordination, release, and signature on correspondence. As the site supervisor for the US Army Corps of Engineers, I maintain daily mail logs, manage a staff of 8 persons within 2 different locations. USACE HQ and Ft. Belvoir. I maintain a relationship with the govt client and assist the Records and Information Management Specialist onsite. As a Quality Manager I would conduct quality checks on various contract sites to ensure SOPs of each contract were being kept up to standard. I would detect negative trends in quality performance and make recommendations on improvement for that particular contract.

Quality Assurance Specialist (07/2013 – 09/2015)

General Dynamics Information Technology, Inc./PBGC (Fairfax, VA)

Record, monitor, score and provide feedback to assigned CSRs for Quality Assurance; assist participants with pension related questions and concerns; ensure that exceptional customer service is always provided to participants; assist with new hire training & nesting; maintain/update various Quality related spreadsheets/reports; retrieve automatically recorded calls using Qfiniti eTalk; maintain daily reports; MyPBA Online Service Helpdesk POC; other duties as required. Served as point of contact for customer service and quality assurance. Collected data to help improve customer service. Assisted in creating new procedures according to the information and data that was collected.

Team Lead (04/2012 – 07/2013)

UMUC Service Center/Randstad (Largo, MD)

Monitored OEM staff and calls; assisted students with class/course enrollment; Provided information regarding student accounts and financial aid; managed and scheduled coverage for the entire call center; trained new hires; monitored and coached for Quality Assurance; create performance counseling for staff; other duties as required.

Systems Integration (1999 - 2011)

Team Lead/ Correspondence Specialist (2008-2011)

TSA (Landover, MD and Arlington VA)

Responsible for schedules and request for the correspondence team; closed out records in a specific databases; interviewed new candidates for correspondence team positions; created monthly reports of productivity and accuracy; mailed responses to airline passengers and the general public; gave annual reviews of team members; reviewed and sent information using several databases; organized, filing and created all folders in Exec Sec.; created numbers and assign all incoming correspondence; date stamped and scanned incoming and outgoing correspondence; used autopen machine to create appropriate signatures for retirement certificates, condolence letters, and response to letters from U.S. Senators and Members of the House as well as the general public; received telephone inquiries, determined the nature of calls, and directed callers to the appropriate Executive Secretariat specialist or other TSA office for attention; assisted staff with research and special reports related to the correspondence data base information; tracked/monitored inventory and requested office supplies when necessary; reviewed incoming documents to protect or redact PII. Conducted inspections of the organizations record keeping process and analyzed the records management program efficiency. Reviewed, analyzed and processed all administrative publications of the division or district changes in accordance with established guidelines.

Email Customer Service Representative (2005 - 2008)

TSA (Arlington, VA)

Responded courteously and accurately to large volume of inbound calls from the general public; interrogated all incoming calls to gain full and accurate information; performed database searches and reported findings; conducted investigations statistical and documentary research; entered data online; routed calls needing further detail and/or explanation to appropriate staff in various departments as necessary; monitor inventory/supplies; assisted ECSRs in answering e-mails; other duties as required.

Electronic Business Support Representative (2002 - 2005)

USPTO (Alexandria, VA)

Help consumers navigate and troubleshoot PTO website using Remedy and other programs; helped conduct searches of Trademarks and Patents; showed consumers how to use the website’s electronic applications; assisted with error messages on those specific website applications; other duties as required.

Electronic Business Clerk (2000 - 2002)

NHTSA (Washington, DC)

Acted as the NHTSA Webmaster; answered and resolved email inquiries sent from the general public; helped consumers navigate the website; other duties as required.

Customer Service Representative (1999 - 2000)

NHTSA (Washington, DC)

Answered, resolved or referred calls for the Auto Safety Hotline; entered complaints into a database; planned, set up and manned booths for special events; researched recalls and investigations on vehicles; other duties as required.

Skills

Windows (incl. XP, 2000-2007); Autonomy QfinitiClient e-Talk; CRM (Customer Relation Management); CMS (Customer Management Software); Microsoft Office Suites (incl. Word, PowerPoint; Excel and Access); IPS; iPay Benefits - State Street PLUS Web; eCARF (Electronic Check Action Request Form); IEX Total View; Lazar Language Line Services; Deltek Electronic Timesheet; ETS; NEC GNAV 8.1; Remedy; PeopleSoft; Salesforce, eOPF

Security Clearances

SSBI, Public Trust, Secret Interim

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