Customer Service Ann Arbor

Rachel Corcoran **** Parkwood Ave., Ann Arbor, MI 48104 Phone: 734-***-**** Email: **************@*****.*** PROFESSIONAL SUMMARY Dedicated and reliable professional with experience in early childhood education, seeking to apply transferable skills in organization, efficiency, and teamwork to a Bookshelver/Processor position at the Ann Arbor Library. Experienced in assisting with daily procedures, working collaboratively, following structured procedures and committed to accuracy, superior customer service, and supporting library operations in a fast-paced environment. SKILLS Organization and Efficiency:

● Sorting, shelving, and maintaining materials in an orderly fashion, according to policies and procedures.

● Prioritizing tasks and managing workflow effectively

● Maintaining accuracy and attention to detail

Customer Service and Communication:

● Superior customer service, assisting patrons in addressing questions, locating materials, and directing them to resources

● Providing courteous and helpful service while maintaining a high level of professionalism.

● Strong written communication, documentation, and reporting Technical Skills:

● Proficiency with Mac and Windows computer systems

● Comfortable learning and using digital tools and databases

● Proficient in Microsoft Office [Word, Excel, PowerPoint] Creativity and Problem-Solving:

● Strong writing skills with an ability to organize and convey information in a clear and concise manner

● Creative thinker who approaches tasks with a fresh and thoughtful perspective

● Adaptable and resourceful in overcoming challenges Time Management and Reliability:

● Punctual and dependable with a strong work ethic

● Ability to multitask and adapt to a fast-paced environment

● Works efficiently with minimal supervision

● Works well within a team environment as well as independently WORK EXPERIENCE Early Education Teaching Assistant

Stony Creek Preschool Too, Ann Arbor, MI August 2022—Present

● Assists in implementing daily lesson plans, creating a structured and engaging learning environment for children ages six months to five years.

● Supports the intellectual, social, and emotional development of young children through guided activities and individualized attention.

● Monitors and oversees the classroom, providing guidance and support using strength-based approaches.

● Maintains an organized and orderly classroom environment, ensuring materials are properly stored and easily accessible for activities.

● Assists with annual environmental facilities maintenance to uphold a safe, hygienic, and welcoming learning space.

● Ensures the safety and wellbeing of students by actively supervising activities and maintaining a clean and structured environment.

● Assists students with assignments and reinforces concepts introduced by the lead instructor.

● Communicates regularly with parents, staff, and faculty regrading student progress, challenges, and growth. EDUCATION Pinckney Community High School—Pinckney, MI

High School Diploma, Class of 2021

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