Customer Service Office Manager

I am an administrative professional with over ** years of experience working in office environments, responsible for managing both full- and part-time administrative teams. My background includes staff supervision, budgeting, scheduling, human resource tasks, training, and customer service. I also have experience with payroll, bookkeeping, FOIA compliance, notary procedures, and other administrative duties.

Areas of Expertise

FOIA Compliance

Payroll Tax Compliance

Customer Service

Training and Developing Staff

Workforce Scheduling

Process Management

Work History

Tri-Township Park District, Troy IL

Office Manager (March 2016 – Present)

Supervised both full-time and part-time office staff, day camp counselors, and activity center employees.

Contributed to the development of an online reservation system for day camp registration and facility rentals.

Managed accounts receivable, accounts payable, billing processes, and customer service activities.

Managed all park bookkeeping and payroll operations utilizing QuickBooks software and Microsoft Office applications.

Initiated and implemented innovative programs and events that resulted in a 20% increase in park revenues over five years.

Oversaw the management and content of Park District social media platforms.

Completed grant application process.

Acted as the principal liaison for employee benefits administration and coordinated annual compliance training.

Prepared and consolidated annual operating budgets for all park deparments.

Athletic Coordinator (March 2014 – March 2016)

Managed and coordinated the scheduling of fields and facilities for baseball, softball, and soccer leagues.

Oversaw staffing, inventory, and operational activities at concession stands.

Approved payroll for staff of part-time seasonal referees and umpires.

Purchased all necessary supplies and athletic equipment.

Education

Diploma, Platteview High School, Springfield Nebraska May 1991

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