Data Entry Customer Service

SAMEERA HANIF

**** ********* ****, *************, **

Cell: 717-***-**** Email: *****************@*****.*** PROFILE

Highly organized and detail-oriented professional with experience in administration, customer service, and data entry. Skilled in managing schedules, handling client communications, and maintaining accurate records. Proficient in Microsoft Office and adept at working in administrative environments, including process planning, activity reporting, and work session management. Demonstrates a strong track record in customer service, consistently achieving goals and delivering excellence. Core competencies include:

Human Resources Management Customer Support

Accounts Payable Management Services

Meeting and Event Management 'Budget management

Filing & Data Entry Staff Management

Program Coordination Record

Management

Travel Planning

Office Administrative

Draught Services, Mississauga, ON

Nov 2019 to Mar 2020

● Documented and coordinated client issues/requests

● Managed office front-desk reception and acted as back up when required.,

● Managed, generated and maintained equipment tracking records. Performing data entry

● Handled phonic customers support and maintenance,

● Performed other related tasks as required.

Office Administrative Jul 2019 to Nov 2019

Agri — Neo, Mississauga, ON

● Worked on direction Of HOD (Director) regarding event strategies and goals

● Identified assembled, and organized items to coordinate events successfully

● Developedand maintained event schedules and assignments to delegate activities and cover various aspects

● Managed customer facing support and contact.

● Created invite lists, distributed invitations, and tracked RSVPs

● Sourced materials for new events with budget and design specifications in mind Administrative Assistant/ Receptionist Nov 2017 to Jul 2018 Premier Markings, Mississauga, ON

Adaptable Front Desk Receptionist with experience in managing all facets of front office administration, including handling multi-line phone systems, maintaining reception and waiting areas. Hands on skills using applications such as Quick books to facilitate daily office operations. Main responsibilities include:

● Customer Service& Support; Office Administration; Bookkeeping; Office Maintenance Administrative Assistant Oct 2014 to Aug 2016

Corbeil Appliances

Provided comprehensive administrative & customer support to the branch. Main responsibilities included:

● Documented and coordinated customer &client issues/requests.

● Prepared checks over and proofreads correspondence, invoices, presentations, brochures, publications, reports and relevant material. Recorded and prepared minutes of meetings.

● Liaised between the relevant staff members to ensure proper communication and reporting practices.

● Managed capital purchases, direct vendor relations, generated and maintained equipment tracking records.

● Processed monthly expense reports reflecting supporting documents and budget code indexes.

Human Resources Coordinator Apr 2009 to May 2012

Wal-Mart Brampton, ON

● Managed recruiting, hiring, termination, customer support training,Compensation and benefits review.

● Managed and updated employee records and executing recruitment events:

● Created Job descriptions to attract a targeted talent pool within the market range Selected and interviewed candidates for available positions.

● Offered consistent payroll disbursement and accurate record keeping of PTO and vacation. Analyzed and Adapted to multi-tasking effectively, especially during peak business hours. Customer Service Manager Apr 2009 to May 2012

Wal-Mart, Mississauga, ON

● Instrumental in improving customer-satisfaction ratings through suggestions, development, and implementation Of new reporting procedures

● Increased employee knowledge with development and implementation of product-awareness program

● Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies

EDUCATIONAL QUALIFICATIONS

● Business Administration — George Brown College (2008) Major - Human Resources Management).

● MicrosoftWord, Excel, PowerPoint and other MS

Office Packages. Remote Tools: Zoom, Teams

● English — Professional fluency Urdu/Hindi — Native Fluency Punjabi - Proficient.

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