Customer Service Support Specialist
Resume:
Epifanio Jr Batalla
Pro Active individual equipped with customer service and leadership skills
Newmarket, ON L3X 2L5
****.*******@*****.***
Pro active Skilled Sales individual with 7-year or more track record of success. Maintain professional and calm
demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success.
Personal Details
Highest Level of Education: Bachelor's Degree
Work Experience
Department Manager
Canadian Tire Corporation Ltd - Richmond Hill, ON
July 2022 to Present
Daily store department operations but not limited to stocks inventory of seasonal and automotive parts, service work orders, staffing, merchandising and sales anaylysis. Assigned in processing Ecommerce orders and home delivery of the store, coaching and staff training and development Store Manager
Minor Brothers - Niagara-on-the-Lake, ON
June 2021 to July 2022
• Overseeing inventory by working closely with vendors
• Creating protocols to protect the store, including theft management
• Adhering to health and safety protocols and policies
• Constructing a schedule for employees and manage their time off, sick leave, and time tracking
• Developing holiday promotions to drive traffic to the store
• Managing financials, including bank drop-offs, for the entire store Developmental Support Worker
Bethesda - Vineland, ON
June 2021 to August 2021
Provide client care as directed by the Director of Care 1. Assess clients relevant skills strengths, limitations and needs 2. Assist clients to select options and develop alternate plans of action in collaboration with DOC to optimize the client’s self-care progress
1. Assist in evaluating the effectiveness of treatment programs by tracking clients behavioral and physical changes in response to the interventions
1. Provide crisis intervention as required
2. Report directly to Director of Care on clients overall progress 3. Provide personal care such as:
a. Bathing
b. Grooming, including oral care
c. Assist the client with clothing selection, dressing and undressing d. Assist the client with toileting activities
e. Assist in feeding the client, if necessary
f. Feed clients who are unable to feed themselves
g. Take,record and report vital signs (temperature, pulse, respirations and blood pressure as Medically prescribed)
h. Measure and record height and weight, if necessary. i. Provide good skin care to prevent skin breakdown (i.e. turn and reposition client, actively encourage movement, mobility, exercise, etc. )
j. Assist client with active and passive range of motions as defined in the plan of care k. Provide client with help walking and transferring l. Observe client’s physical, mental and emotional conditions i. Report any change to the Director of Nursing or nursing supervisor ii. Document observed changes
m. Measure, document and report intake and output, as necessary n. Assist client in the self-administration of medication (medication reminder) o. Perform light housekeeping
p. Perform meal preparation and clean up
q. Change bed linens and make up the client’s bed
r. Maintain a clean and tidy client environment.
1. Follow principles of infection control and Universal Precautions 2. Identifies and participates in performance improvement activities 3. Provide transport to doctor appointments, outside activities, shopping, errands, etc. 4. Participates in client teaching according to the client’s plan of care and directed by DOC 5. Assist in providing a safe environment and promote quality patient care through adherence to established Policies, Procedures and Standards of Care 1. Ensure client’s rights are adhered to. These include but are not limited to: a. the right to privacy and dignity while care is being provided b. the right to accept or refuse care
c. the right to confidentiality of personal information 1. Respond rapidly and appropriately in an emergency situation 2. Use equipment properly and in a safe manner. Report any equipment defects to DOC without any delay Store Operations Manager
Canadian Tire - Port Colborne, ON
September 2018 to May 2021
I was assigned for store employee training and development, merchandising in sales floor, staffing, daily store operations and sales analysis and inventory and assigned to do Ecommerce orders and processing till it reaches final stage in curbside pick ups or home deliveries Department Manager (Automotive)
Canadian Tire - Port Colborne, ON
September 2018 to September 2019
Daily store department operations but not limited to stocks inventory, sales parts, service work orders, staffing, merchandising and sales anaylysis. Assigned in processing Ecommerce orders and home delivery of the store
Front Desk and Housekeeping
24 Seven Inn - Dafoe, SK
February 2017 to September 2018
Part-time)
• Responsible for handling front office reception and administration duties, including greeting guests and offering available rooms
• Answering phone inquiry for room rates and amenities and customer concerns
• Sorting and distributing letters assigned to guest pigeon's hole
• If needed, assigned also to clean and maintains guest room on its standards (bedsheets, linens and toiletries)
Automotive Service & Parts Supervisor
Canadian Tire - Humboldt, SK
August 2016 to September 2018
Full-time)
• Processing auto parts ordered by the customer and proactively advising customers for future job/work to be done to their vehicles as per mechanic/technician inspection or specifications.
• Stock refilling and merchandising, assigned for RGA supplier returns inventory
• Maintaining cleanliness and organizing stocks requisition during truck delivery.
• Customer service by proactively engaging to customer's product inquiry and suggestive selling.
• Assigned to process Ecommerce on-line orders and home delivery Automotive Service & Parts Team Lead
Canadian Tire - Edmonton, AB
November 2015 to March 2016
Part-time)
• Processing auto parts ordered by the customer and proactively advising customers for future job/work to be done to their vehicles as per mechanic/technician inspection or specifications.
• Stock refilling and merchandising, assigned for RGA supplier returns inventory
• Maintaining cleanliness and organizing stocks requisition during truck delivery.
• Customer service by proactively engaging to customer's product inquiry and suggestive selling. Certified Senior Sales Associate
7 Eleven - Edmonton, AB
May 2013 to May 2015
Full-time)
• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
• Strictly followed all cash, security, inventory and labor policies and procedures.
• Performed all position responsibilities accurately and in a timely manner.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase
• Profitability
Food Counter Attendant / Griller
Fatburger Canada - Calgary, AB
April 2012 to May 2013
Full-time)
• Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
• Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
• Portioned, arranged, and garnished food, and served food to waiters or patron.
• Drove food costs down by 33% by effectively improving inventory procedures and reducing spoilage levels.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning Sales Executive
Mercedes Benz Dealership - Dubai, AE
August 2007 to February 2012
Full-time)
• Assigned to meet and greet clients who are walk in to the showroom
• Responsible in maintaining car stocks level both for new car and pre-owned
• Responsible in achieving monthly sales quota and target
• Assigned in customer database development and follow up • Working as a showroom team leader and mentor (for training)
• Responsible in customers for fleet sales and company's corporate cars maintenance
• Assigned to shadow a newly hired employees for training and development CSR (Data Processing & Email Support)
Sykes Enterprises, Incorporated - Makati
July 2004 to June 2007
• Responsible for data/email support of MCI & Verizon wireless customers
• Processing new phone lines subscribers, transferred networks and disconnects deliquent customers
• Processing and support customers thru email and inbound calls in their product inquiries and resolving minor technical issue thru troubleshooting and workarounds provided by the tech support staff. Baker / Barista
Cinnabon & Seattle’s Best Coffee - Dubai
April 2001 to May 2004
• Assigned in making cinnabon rolls, preparing ingredients, preportining food and arranging packages for all prepared buns for merchandising as per brand standards
• Preparing gourmet coffees both hot and cold, espresso based or blended drinks based on coffee international standards of the franchise name
• Maintaining store/cafe apperance by cleaning, organizing and fixing store warehouses in following first in and first out system for stocks perishable items
• Responsible in assisting customers with their orders and served them offering a suggestive selling to increased profitability of the store
Education
Vocational in Nursing Aide
Alison (On line course) - On line outside Canada
May 2021 to May 2021
Certificate in ESL - LINC Program
Carton Trail College - Humboldt, SK
September 2018 to April 2019
Hospitality Management
Solomon College - Edmonton, AB
October 2017
BS in Commerce, Computer Science & Information Technology Centro Escolar University - Manila
April 2000
Skills
• SALES (10+ years)
• TRAINING (8 years)
• CUSTOMER SERVICE (4 years)
• RECEPTIONIST (4 years)
• RETAIL SALES (4 years)
• Retail Management
• Store Management Experience
• Profit & Loss
• Cash Handling
• Merchandising
• Management
• Recruiting
• Loss Prevention
• Sales Management
• Pricing
• Planograms
• Marketing
• Administrative Experience
• Office Administration
• Payroll
• Accounting
• POS
• Phone Etiquette
• Supervising Experience
• Account Management
• Event Planning
• Food Safety
Additional Information
SKILLS
• Customer Service
• Sales analysis
• Clientele development
• Outsourcing
• Management collaboration
• Account development
• Highly competitive
• Self-motivated
• Networking skills
CERFTIFICATES
• Liquor Liscense of Ontario 2025
• Pro Serve Liquor License Validity: July 24, 2017
• Workplace Hazardous Materials Information System (WHMIS)
• First Aid Course with CPR
• Certified Senior Sales Associate
• Financial Management Training
• Certificates of completion for the following (Recognized by American Hotel & Lodging Association - AHLA)
1. Managing Front Office Operation
2. Hotel and Restaurant Accounting
3. Managing Housekeeping Operations
4. Hospitality Sales & Marketing
5. The Lodging & Food Service Industry
6. Supervision in Hospitality Industry
7. International Hotels: Development & Management
KNOWLEDGEABLE IN:
• Microsoft Office (Word, Excel, Power point & Outlook)
• Avaya (phone system), fax machines, photocopier
• Software: such as Room master, Dbase III, Galileo and Photoshop
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