Customer Service Agent

SHANA BRIDGES

**** ******* **, ************, ** *8301 Phone: 313-***-**** Email: ********@*****.***

Ability Summary

Possess attention to detail, and the ability to work in a fast-paced team environment to meet goals. Strong communication, active listening, problem-solving, patience, and familiarity with computer systems. Accurately processing customer payments for purchases, maintaining a clean and organized area, assisting customers with product information and inquiries, and contributing to a positive customer experience by providing friendly and efficient service.

Employment History

11/2022 - 09/2025

Customer Service Agent

PNC BANK, Fayetteville, NC

Answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. Resolving customer issues using my knowledge and training to provide timely and effective solutions. Providing accurate and timely information to customers. This includes key product details, service offerings, pricing, and other relevant information. Follow specific scripts or call flows when handling certain types of calls or customer inquiries. Meeting specific performance metrics, such as call volume, call quality, and customer satisfaction. Participate in ongoing training to improve my skills and knowledge, ensuring that I'm able to provide the best service to customers.

11/2020 - 11/2022

Customer Service Representative

Sykes Enterprises, Inc., Fayetteville, NC

Answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. Resolving customer issues using my knowledge and training to provide timely and effective solutions. Providing accurate and timely information to customers. This includes key product details, service offerings, pricing, and other relevant information. Follow specific scripts or call flows when handling certain types of calls or customer inquiries. Meeting specific performance metrics, such as call volume, call quality, and customer satisfaction. Participate in ongoing training to improve my skills and knowledge, ensuring that I'm able to provide the best service to customers.

08/2017 - 12/2019

Production Laborer

Pilgrims Pride, Wilson, NC

Assembling products by hand or machine, following technical instructions and quality standards, performing quality checks, monitoring the production line for issues, maintaining a clean and safe workspace, and reporting problems to supervisors. They must possess physical stamina, attention to detail, and the ability to work in a fast-paced team environment to meet production goals.

08/2016 - 03/2017

cashier

Walmart Fuel Station, Fayetteville, NC

Collect money from patrons at a gas station. Dispense change. Dispense lottery tickets. Collect and dispose of trash outside. Provide customers with receipts. Charge purchases to customers' credit cards. Verify age of customer if they are purchasing alcohol or cigarettes. Answer questions and provide directions if needed. Activate fuel pumps. Sell food and grocery items. Operate car washes. Give customers directions. Sell prepared food, including deli sandwiches, pizza, hot dogs, and pretzels. Prepare daily reports of fuel and oil. Clean gas station bathrooms. Count money in cash drawers. Operate price scanners. Sweep and mop floors. Call police to report suspicious activity in and around gas station.

10/2015 - 08/2016

Clerk

Short Stop Food Mart, Fayetteville, NC

Collect money from patrons at a gas station. Dispense change. Dispense lottery tickets. Collect and dispose of trash outside. Provide customers with receipts. Charge purchases to customers' credit cards. Verify age of customer if they are purchasing alcohol or cigarettes. Answer questions and provide directions if needed. Activate fuel pumps. Sell food and grocery items. Operate car washes. Give customers directions. Sell prepared food, including deli sandwiches, pizza, hot dogs, and pretzels. Prepare daily reports of fuel and oil. Clean gas station bathrooms. Count money in cash drawers. Operate price scanners. Sweep and mop floors. Call police to report suspicious activity in and around gas station.

06/2008 - 01/2010

Production Laborers

SMITHFIELD PACKING, Tar Heel, NC

Separates product according to weight, grade, size, and composition of material used to produced product., Feeds item into processing machine., Positions spout or chute of storage bin to fill containers, during processing., Folds parts of product and final product during processing., Lifts raw materials, final products, and items packed for shipment, manually, or using hoist., Attaches identification tags to objects., Breaks up defective products for reprocessing., Counts finished product to determine completion of production order., Examines product to verify conformance to company standards., Ties product in bundles for further processing or shipment, following prescribed procedure., Places product in equipment or on worksurface for further processing, inspecting, or wrapping., Weighs raw materials for distribution., Loads and unloads items from machines, conveyors, and conveyance., Records information, such as number of product tested, meter readings, and date and time product placed in oven.

01/2006 - 06/2008

First-Line Supervisors/Managers of Retail Sales Wo

JASMINE FASHION'S, Fayetteville, NC

Review inventory and sales records to prepare reports for management and budget departments., Assign employees to specific duties., Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business., Estimate consumer demand and determine the types and amounts of goods to be sold., Instruct staff on how to handle difficult and complicated sales., Monitor sales activities to ensure that customers receive satisfactory service and quality goods., Enforce safety, health, and security rules., Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate., Plan budgets and authorize payments and merchandise returns., Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints., Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers., Examine products purchased for resale or received for storage to assess the condition of each product or item., Keep records of purchases, sales, and requisitions., Establish and implement policies, goals, objectives, and procedures for their department., Formulate pricing policies for merchandise, according to profitability requirements., Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise., Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy., Plan and prepare work schedules and keep records of employees' work schedules and time cards., Establish credit policies and operating procedures., Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised., Inventory stock and reorder when inventory drops to a specified level.

08/1997 - 12/2005

Sales Managers

BJ'S CLOSET, Detroit, MI

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale., Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs., Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications., Oversee regional and local sales managers and their staffs., Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase., Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions., Monitor customer preferences to determine focus of sales efforts., Review operational records and reports to project sales and determine profitability., Determine price schedules and discount rates., Resolve customer complaints regarding sales and service.

Education History

Early Childhood Education and Teaching.

3 Years at College or a Technical or Vocational School

Fayetteville Technical Community College, Fayetteville, NC

Accounting

Vocational School Certificate/License

Flint/Genesse Job Corps Center, Flint, MI

General High School Curriculum

High School Equivalency Diploma

Cooley High School, Detroit, MI

Occupational Licenses, Certificates and Training

08/2016

Early Childhood Education

Fayetteville Technical Community College

08/2002

Certificate

Flint/ Genesee Job Corps

Contact this candidate