Case Manager Direct Support

SHERI FANNING

732-***-**** *******@*****.*** Mystic Islands, NJ 08087

Profile Summary

Compassionate and dedicated Case Manager Direct Support Professional with 10+ years of diverse experience in client care, case coordination, and administrative support. Proven ability to support individuals with disabilities, collaborate across teams, and manage detailed care plans. CPR,RBT, and First Aid certified with a passion for advocacy, behavior therapy, and individualized service,

● Documentation & Compliance

● Administrative Support

● Home Health

● Microsoft Office

● Photography

● Strong interpersonal & Communication skills

Case Manager

Applied ABA Therapy - Lakewood, NJ 2025 - PRESENT

● Coordinate and oversee ABA services for clients with autism spectrum disorder.

● Serve as primary liaison between families, therapist, and BCBA supervisors

● Develop care plans, manage client intakes, and maintain documentation in compliance with HIPPA standards

● Provide oversight on case progress, troubleshoot issue, and participate in team planning

● Train and support RBTs and behavioral staff on case protocols and behavioral interventions

Direct Support Professional (DSP)

Kindly Direct Care - Township of Ocean, NJ 2022 - 2025

● Provided direct support and assistance to individuals with disabilities

● Followed personalized care plans, assisting with hygiene, grooming, dressing, and medication.

● Supported life skills development including cooking, cleaning, budgeting, and transportation use.

● Prepared meals based on dietary needs and ensured a clean, safe living space.

● Transported individuals to appointments, community events, and social outings.

● Encouraged socialization through recreational activities and monitored for behavioral or mental health changes.

● Collaborated with healthcare professionals on care plans and documented progress and incidents.

● Maintained confidentiality, responded to crises per protocol, and regularly attended training to stay current in best practices.

● Advocated for individuals' rights and maintained open communication with families/guardians.

Administrative Assistant

South Bay Seafood – Barnegat, NJ 2016 - 2019

● Provided excellent customer service in a fast-paced office environment

● Managed multi-line phone system to route calls and address inquiries

● Processed accounts payable and receivable with attention to accuracy and deadlines

● Performed data entry, organized and maintained filing systems

● Assisted with inventory management and acted as a personal shopper for key clients

● Supported loss prevention efforts and maintained secure handling of documents and transactions

● Generated and reviewed invoices to ensure timely billing and payment tracking

Office Manager

Summit Motors – Summit, NJ 2013 - 2016

● Oversaw daily operations of the office, ensuring smooth administrative functions

● Managed all aspects of accounts payable and receivable

● Processed payroll and independent contractor payments

● Coordinated and led weekly staff meetings to align team goals and improve workflow

● Prepared documentation for quarterly and annual state and federal tax reporting

● Responded promptly to client inquiries via phone and email, maintaining strong client relationships

● Organized and maintained detailed client account records

● Directed all advertising and marketing initiatives to promote business growth

Vehicle Check-in Manager

ABC – Washington-Dulles, VA 2003-2013

● Delivered exceptional customer service and client support in a high-traffic environment

● Supervised and managed a team of 25 employees to ensure efficient vehicle check-in operations

● Performed accurate and timely data entry for vehicle logs, inventory, and customer records

● Trained new staff and supported team development to maintain service standards

● Collaborated with other departments to streamline workflow and resolve operational issues

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