Customer Service Specialist
Resume:
SUMMARY
SKILLS
EXPERIENCE
JEMEICE
WALKER
*************@*****.***
Atlanta, GA 30349
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Customer service
• Complaint resolution
• Training coordination
• Inventory management
CUSTOMER SERVICE REPRESENTATIVE 09/2024 to Current Oak View Group - Atlanta, Georgia
• Completed day-to-day duties accurately and efficiently. Contributed innovative ideas and solutions to enhance team performance and outcomes.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Assisted with customer requests and answered questions to improve satisfaction. Provided excellent customer service to resolve customer complaints in a timely manner.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Provided exceptional customer service to ensure customer satisfaction. SHIFT LEADER 06/2023 to 08/2025
Papa John's Pizza - Atlanta
• Supervised team operations during shifts to ensure smooth service delivery.
• Trained new staff on company procedures and customer service standards.
• Managed inventory levels and restocked supplies as needed throughout shifts. Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
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Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
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• Scheduled team members for shifts based on business needs and customer demand. FREEZER ORDER FILLER 06/2022 to 05/2023
Dollar General Distribution Center - Atlanta
• Loaded and unloaded products from trucks while maintaining safety protocols.
• Organized freezer inventory to ensure easy access and accurate stock levels.
• Operated pallet jacks to transport frozen goods efficiently within the warehouse.
• Inspected products for quality and freshness before placing them in storage.
• Operated forklift, pallet jack, and other equipment as necessary for order fulfillment.
• Assisted with unloading trucks when new shipments arrived at the facility.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries. Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
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Benjamin E Mays High School - Atlanta, Georgia
EDUCATION AND
TRAINING
CERTIFICATIONS • Serv safe certificate
• Forklift operator
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