Customer Service Human Resources

Shelly Anderson

Greenville, WI

I am highly proficient in all areas/ of Human Resources, Administrative Duties.and Employee relations. Authorized to work in the US for any employer

Work Experience

Office Manager

Gerber Collision & Glass - Appleton, WI

Present

Customer service, scheduling shop,repairs,estimates,rentals,insurance issues,payments,follow up calls, and so much more

• Performed data entry for orders, customer information and shipments

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

Manager

Dollar General - Wi

October 2019 to August 2022

• Supervisory techniques and methodology

• Human relations dynamics and interpersonal relations

• Exercise independent judgment

• Knowledge of interviewing techniques

• Knowledge of problem-solving techniques

• Training methodologies

• Knowledge of modern office methods and procedures

• Knowledge of written and oral communication skills and techniques

• Provides customer service including answering questions and referring individuals to appropriate resources

• Excellent communication skills

• Works with confidential information and maintains confidentiality of sensitive information

• Work independently and with a group, prioritize, and meets deadlines

• Assisting the manager in organizing, planning and implementing strategy

• Ensuring store schedules and objectives are met by employees

• Make sure all employees adhere to company's policies and guidelines

• Handle positive and negative complaints from customers

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Leadership and organizational abilities

• Interpersonal and communication skills

• Problem-solving

• Experience with performance evaluation processes

• Ensures product quality and availability

• Organizes employee schedule

• Operates office equipment such as fax machine, copier, scanner

• Upholds policies and procedures

STORE MANAGER

ASM/HR

WINC

September 2007 to November 2019

• Supervisory techniques and methodology

• Human relations dynamics and interpersonal relations

• Exercise independent judgment

• Knowledge of interviewing techniques

• Knowledge of problem-solving techniques

• Training methodologies

• Knowledge of modern office methods and procedures

• Knowledge of written and oral communication skills and techniques

• Provides customer service including answering questions and referring individuals to appropriate resources

• Excellent communication skills

• Works with confidential information and maintains confidentiality of sensitive information

• Work independently and with a group, prioritize, and meets deadlines

• Assisting the manager in organizing, planning and implementing strategy

• Ensuring store schedules and objectives are met by employees

• Make sure all employees adhere to company's policies and guidelines

• Handle positive and negative complaints from customers

• Supervise and motivate staff to perform their best

• Coach and support new and existing Sales Associates

• Leadership and organizational abilities

• Interpersonal and communication skills

• Problem-solving

• Experience with performance evaluation processes

• Ensures product quality and availability

• Organizes employee schedule

• Operates office equipment such as fax machine, copier, scanner

• Upholds policies and procedures

Administrator

Lakeview Healthcare Facility - Westfield, WI

March 2009 to September 2015

Directed staff in direct care to our residents. All administrative duties. Counseling. Direct care. Hippo. First Aid. CPR. Schedules,appointments,meetings. Knowledge in Food share,medical services. Prescription distribution

Training Manager

SPENCER GIFTS - Madison, WI

March 1996 to September 2007

• Supervisory techniques and methodology

• Human relations dynamics and interpersonal relations

• Exercised independent judgement

• Knowledge of interviewing techniques

• Knowledge of problem-solving techniques

• Written and oral communication skills and techniques

• Provided customer service including answering questions and referring customers to appropriate merchandise

• Excellent customer service skills

• Worked independently, prioritized and met deadlines

• Ensured store schedules and objectives were met by employees

• Assisted the manager in organizing, planning, and implementing strategy

• Tracked the progress of weekly, monthly, quarterly and annual objectives

• Monitored and maintained store inventory

• Supervised and motivated staff to perform their best

• Coached and supported new and existing Sales Associates

• Handled complaints from customers

• Made sure all employees adhere to company's policies and guidelines

• Acted as the store's representative and set an example to the staff

• Coordinated daily customer service operations

• Worked with confidential information and maintained confidentiality of sensitive information

• Upheld policies and procedures

• Effectively interviewed,hired,terminated, trained

• Effectively managed intake paperwork

• Ensured proper and complete employee files

•Effectively maintained employee personnel files

Education

Bachelor's in Criminal Justice

Bachelor of Criminal Justice,and Associate Degree Paralegal Skills

• Interviewing (10+ years)

• Excellent communication skills (10+ years)

• Excellent customer service skills (10+ years)

• Management (10+ years)

• training (10+ years)

• Inventory (10+ years)

• Scheduling (10+ years)

• Cash Handling (10+ years)

• Customer Service Skills (10+ years)

• Inventory Management (10+ years)

• Merchandising (10+ years)

• Sales (10+ years)

• Team Building (10+ years)

• Management Experience (10+ years)

• Supervising Experience (10+ years)

• Experience with Children (10+ years)

• Human Resources (10+ years)

• Office Management (10+ years)

• Intake Experience (10+ years)

• Employee Evaluation (10+ years)

• Assistant Manager Experience (10+ years)

• Recruiting (10+ years)

• Store Management Experience (10+ years)

• Retail Management (10+ years)

• Strategic Planning (10+ years)

• Organizational Skills (10+ years)

• Case Management (10+ years)

• Operations Management (10+ years)

• Presentation Skills (10+ years)

• Research (10+ years)

• Conflict Management (10+ years)

• Office Experience (10+ years)

• Leadership (10+ years)

• Payroll (10+ years)

• Change Management (10+ years)

• Employee Orientation (10+ years)

• HIPAA (10+ years)

• Team Management (10+ years)

• Quality Assurance (10+ years)

• Program Development (10+ years)

• Process Improvement (10+ years)

• Administrative Experience (10+ years)

• Program Management (10+ years)

• Logistics (10+ years)

• Fundraising (10+ years)

• Administrative Experience (10+ years)

• Administrative Duties (10+ years)

• Financial Report Writing (10+ years)

• Budgeting (10+ years)

• Documentation review (10+ years)

• Filing (10+ years)

• Paralegal

• Project management (10+ years)

• Account management (10+ years)

• Customer relationship management (10+ years)

• Data collection (10+ years)

• Accounting (10+ years)

• Bookkeeping (10+ years)

• Hotel experience (10+ years)

• Business Development (10+ years)

• Event Planning (10+ years)

• Administrative experience (10+ years)

• Business management (10+ years)

• Administrative (10+ years)

• Profit & Loss (10+ years)

• Employee relations (10+ years)

• Salesforce (10+ years)

• Pricing (10+ years)

• Intake (10+ years)

• Behavioral therapy (5 years)

• FMLA (10+ years)

• Mentoring (10+ years)

• Negotiation (10+ years)

• Front desk (10+ years)

• Paralegal

• English (10+ years)

• Employment & labor law (10+ years)

• Continuous improvement (10+ years)

• General ledger reconciliation (10+ years)

• Public relations (10+ years)

• Customer service (10+ years)

• Account Reconciliation (10+ years)

• Journal Entries (10+ years)

• Communication skills

• Time management

• Writing skills

• Analysis skills

• Restaurant experience

• Cashiering

• Computer skills

• Manufacturing (2 years)

• Accounts Payable

• Accounts Receivable

• Manufacturing

• Office management

• Time management

• Customer service

• Organizational skills

• Human resources

• Communication skills

• Payroll

• Accounts receivable

• Succession planning

• Employee orientation

• Root cause analysis

• Account management

• Cash handling

• Cash register

• B2B sales

• Order entry

• Order fulfillment

• Guest services

• Pricing

• Customer relationship management

• Supervising experience

• E-commerce

• Training & development

• Bookkeeping

• Analysis skills

• Accounts payable

• Leadership

• Mentoring

• Public relations

• Recruiting

• Filing

• English

• Administrative experience

• Management

• Conflict management

• Negotiation

• Clerical experience

• Front desk

• Quality assurance

• Team management

• HIPAA

• Data collection

• Business development

• Forecasting

• Interviewing

• General ledger reconciliation

• Merchandising

• Balance sheet reconciliation

• Budgeting

• Fraud prevention and detection

• Program management

• Employment & labor law

• Talent acquisition

• Financial services

Awards

Human Relations

April 2016

I received this award every year since 1996

Certifications and Licenses

HIPAA

Professional In Human Resources

SHRM Certified Professional

Assessments

Spreadsheets with Microsoft Excel — Proficient

April 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Administrative assistant/receptionist — Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic bookkeeping — Proficient

June 2021

Calculating and determining the accuracy of financial data Full results: Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

HR: Compensation & benefits — Proficient

February 2021

Knowledge of compensation and benefits programs

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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