Customer Service Real Estate

Makida Tefera

Lavon, TX n 469-***-**** n **********@*****.***

Professional Summary

Organized and detail-oriented professional with experience in customer service, real estate transactions, and administrative support. Skilled at managing documentation, scheduling, and client communications. Proven ability to work independently in fast-paced environments. Tech-savvy, bilingual, and ready to contribute immediately in a remote role.

Core Skills

• Customer Service (Phone, Chat, Email)

• Real Estate Transactions & Title Documentation

• Data Entry & Document Management

• Scheduling & Calendar Coordination

• Microsoft Office & Google Workspace

• Remote Communication Tools (Zoom, Teams, Slack)

• Time Management & Organization

• Bilingual: [Specify Languages]

Professional Experience

American Legend Homes – Customer Service / Administrative Support Dallas, TX 10/2024 – Present

• Assist with customer inquiries and ensure timely follow-up.

• Coordinate inspections, walkthroughs, and closings.

• Maintain accurate records, contracts, and other transaction documents.

• Communicate professionally with clients via phone, email, and in-person. Nation Realty Network – Customer Service Representative Dallas, TX Present

• Support full real estate transaction process from contract to closing.

• Coordinate with lenders and title companies for inspections and documentation.

• Prepare and amend title-related paperwork, including closing policies and billing adjustments.

• Maintain organized records of transactions and schedule property showings. Jackson Hewitt Tax Service – Tax Preparer

Rockwall, TX Seasonal

• Prepare and file federal and state tax returns for individuals and businesses.

• Assist clients with tax-related questions and guide them through the process.

• Gather required information, verify accuracy, and resolve discrepancies. Ally Financial – Credit Admin

Lewisville, TX 06/2021 – 06/2022

• Reviewed loan and credit documents for accuracy.

• Managed dealer requests and maintained updated loan application records. FDK Auto – Sales Representative

Garland, TX 01/2019 – 12/2019

• Handled customer inquiries via phone, email, and in person.

• Maintained customer accounts and processed payments. Prometric Testing Center – Test Center Administrator Dallas, TX Year

• Checked in examinees, verified IDs, and maintained exam records.

• Managed daily reports and ensured compliance with testing procedures. Education & Certifications

• Richland College – ESL Workforce Communication Program

• Colaberry School of Data Analytics – Business Intelligence in SQL

• Eweket High School – High School Diploma

Additional Information

• Available to start immediately for remote roles

• High-speed internet, dedicated workspace

• Flexible schedule

Contact this candidate