Customer Service Assistant Manager

Tykisha Barnes

*************@*****.*** 404-***-**** Mesquite, TX

SUMMARY

Seeking Remote Prior Authorization Representative role with 8 years of experience in medical benefits, insurance verification, and patient eligibility. Proven track record in ensuring HIPAA compliance and delivering exceptional customer service. Strong skills in time management, problem solving, and communication, with a focus on accuracy and efficiency in administrative and clinical tasks. WORK EXPERIENCE

EZ Corp, Inc. Dallas, TX

Pawnbroker Assistant Manager Sep 2023 - Present

• Recruit, train, and supervise staff to ensure operational excellence and professional growth.

• Maintain appropriate store inventory levels and assist with the development of new sales strategies.

• Provide exemplary customer service, manage loan processing, and handle customer inquiries and complaints with effective resolution.

Dollar Tree San Antonio, TX

Store Manager Apr 2022 - Sep 2023

• Managed employee scheduling and facilitated new staff hiring, training, and compliance with company policies.

• Achieved sales targets through comprehensive staff training, motivation, mentorship, and performance feedback.

• Ensured customer satisfaction by maintaining high service standards within the store.

• Supervised merchandise presentation, pricing, signage, and inventory control to minimize losses and maintain accuracy.

Leonards Studios San Antonio, TX

Administrative Assistant Sep 2019 - Apr 2022

• Prepared weekly employee schedules to align with operational requirements.

• Recorded meeting minutes and generated supporting documents to ensure efficient meeting facilitation.

• Maintained inventory by restocking supplies and managing purchase orders, while developing spreadsheets and databases for tracking performance and sales metrics. Family Dollar Jonesboro, GA

Assistant Manager Mar 2017 - Sep 2019

• Directed team members in various sales and operational tasks, ensuring adherence to established company policies and procedures.

• Assisted in the recruitment, training, and performance evaluation of staff, facilitating a competent and skilled workforce.

• Conducted regular store inspections to identify and address operational inefficiencies, maintaining high standards of customer service and store appearance.

EDUCATION

My Computer Career

Certification, Information Technology Security and Administration Feb 2021

Dekalb Technical College, Malik College

Certifications, Certified Nursing Assistant, EKG, Phlebotomy, and PCT training Covington, GA

Dec 2015

CERTIFICATIONS

Information Technology Security and Administration, My Computer Career Feb 2021 Certified Nursing Assistant, EKG, Phlebotomy, and PCT training, Dekalb Technical College, Malik College

Dec 2015

SKILLS

Time Management • Strong and Detailed Communication Skills • Proficient in MS Office • Problem Solving • Interpersonal Skills • Critical Thinking • Strong Work Ethic • Performance Management • Excellent Customer Service Skills • Front & Back Office Clinical Experience • Reporting and Documentation • Proficiency in IT Industry-Standard Process and Methodologies • Attention To Detail • Communication Skills • Compassion • Customer Service • Adaptability

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