Customer Service Support

Shanelle Stubblefield

Customer Service Specialist

Omaha, NE 68111

***********@*****.***

+1-531-***-****

Work Experience

Customer Service Representative

Fiserv/ Contract-Omaha, NE

May 2023 to April 2025

ReSpond to emails

Overview accts

Review accts

Estate projects

Email support

Customer Service Representative

Revco Solutions-Omaha, NE

October 2022 to April 2023

Medical Contract

Take calls

Assist with passed due accts

File complaints, issues etc.

Assist with financial aid forms

Collections Specialist

Bank of the West-Omaha, NE

January 2019 to July 2022

Collect payments

Set up payment arrangements

Answer questions

Helper Coordinator

UPS DISTRIBUTION HUB-Omaha, NE

August 2018 to December 2018

Setup meet points for driver's

Setup monthly activities

Contact helpers for drivers/ match up

Inspect driver's trucks etc.

Customer Service Specialist

First Data-Omaha, NE

May 2015 to August 2018

* Blocked fraudulent activity * Completed fraud reports * Verify transactions * Provided quotes, Filed, Collected, and Summarized claim * Helped customers understand their claims. Fiserv

Education

High school diploma

Skills

• Data Entry

• Medicare

• Training & development

• Grocery store

• Computer literacy

• Debt collection

• Debits & credits

• Microsoft Office

• ACH

• Customer service management

• Billing issue inquiries

• Google Docs

• Improving customer support response time - Customer support response time improved (More than 30%)

• Outbound calling

• Resident's rights (2 years)

• Food service management

• Skin care

• Customer support - Customer support experience (6-10 years)

• Oral hygiene

• Word (10+ years)

• Telecommunications headsets

• Human resources

• Technical support

• Email outreach prospecting

• Internet Explorer (8 years)

• Kronos

• Care plans

• Cash handling

• Multi-line Phone Systems

• English

• Senior care

• Data management

• Customer relationship building

• Quality assurance

• Working with families

• Written communication

• Email Support

• Microsoft Outlook

• Load & unload

• Patience

• Food service

• Telemarketing

• Report writing

• Document management

• Cross-selling

• Order entry

• Technical troubleshooting support

• Attention to detail

• Basic math

• Nursing

• Customer issue escalation

• In-person customer service

• Computer hardware

• Cold calling

• Quick service & fast food restaurant

• Account Management

• 10 Key Data Entry

• Intake

• Recruiting

• Meal preparation

• Heavy lifting

• Stocking

• Shipping & receiving

• Hospice care

• Avaya

• Patient monitoring

• Restaurant experience

• Customer relationship management

• Shift management

• Problem solving

• DocuSign

• Microsoft Word (10+ years)

• Purchasing

• Financial services

• Android

• Ethernet

• Office experience

• Management

• Word processing

• Barista experience

• Medical office experience

• Hoyer lift

• Data collection

• Providing product information

• Nursing home experience

• Food handling

• POS

• Managing teams in a customer support role - Largest customer support team managed (16-20 team members)

• Accounts Receivable

• Administrative Experience

• Research

• Home & community care

• Sanitation

• Mobility assistance

• Search engines

• Fraud

• Cashiering

• Microsoft Access

• Sales

• Front Desk

• Documentation review

• Time management

• Safety plans

• Mobile devices

• Shaving (patient care)

• Hospitality

• Cross sales

• Telephony

• Typing

• Nail care

• Computer skills

• Banking

• Retail sales

• Phone communication

• Upselling

• Dementia care

• Caregiving

• Warehouse experience

• Employee relationship building (10+ years)

• Working with people with disabilities

• Microsoft Powerpoint (5 years)

• Sales negotiation

• Bankruptcy

• Packaging

• Escalation handling

• Teamwork

• Multitasking

• HIPAA

• Supervising experience

• Baking

• Leadership

• Problem management

• Serving

• Customer service

• Coffee experience

• Cooking

• Office Management

• Negotiation

• Software troubleshooting

• Medical terminology

• SyteLine

• Conflict management

• Math

• Cash register

• Team management

• Home care

• Patient care

• Customer support specialist experience

• Long term care

• Order processing

• Professionalism

• Assistant manager experience

• IT

• Empathy

• CRM software

• Personal grooming assistance

• Live chat

• Writing skills

• Toileting assistance

• Clerical Experience

• Quality control

• Hotel experience

• Childcare

• Medical records

• Computer Skills

• Patient service

• Telecommunication

• Experience with children

• Organizational skills (10+ years)

• Product demos

• Phone customer support

• Relationship selling

• Risk management

• Inbound selling

• Phone call management

• Alzheimer's care

• Dependability

• Working with the veteran population

• Vital signs

• Assisting with ADLs

• Workplace health and safety regulatory compliance

• Contracts

• Mac OS

• Food safety

• Individual consumer customer service (2 years)

• Analysis skills

• Dental terminology

• SharePoint

• Health insurance

• Communication skills

• iOS

• Conflict resolution

• Team leadership

• iCIMS

• Home health

• Market research

• Cleaning

• Microsoft Excel

• Interviewing

• Phone etiquette (10+ years)

• Grammar Experience

• 10 key typing

• Processing cash transactions

• Maintaining patient confidentiality

• Relationship building

• Proactiveness

• Store management

• Patient interaction

• Continuous improvement

• Adobe Acrobat

• Windows

• Proofreading

• Payment processing

• Project management

• Relationship management

• Sales management

• Teaching

• Assisted living

• Retail math

• Databases

• Order inquiry handling

• Technical Proficiency

• Achieving HIPAA compliance

• Google Workspace

• Adaptability

• Email customer support

Certifications and Licenses

CPR Certification

First Aid Certification

Additional Information

Skills

Track

Computer Skills

* Proficient in Microsoft Word programs

* Knowledgeable in Internet Explorer

Contact this candidate