Case Management System

Lynette Brown Local to Atlanta, GA and available for In-person/ Telephonic Interview – 678-***-**** Email: ********@*****.***

Possess good experience of providing assistance for managing, scheduling changing and cancellations of all leader- led training sessions in the Learning Management System, Sum Total, Net Star and Case Management Tool. Responsibilities include creating training sessions, updating student transcripts, ordering class materials, and closing class rosters in the Learning Management System, as well as working in Share Drive System, VIPOR, Excel, Word, Oracle/SAP and Smart Chat. Process purchase orders request and payment totaling over 500k with 100% accuracy. Excellent written and verbal communication.

Pinnacle Group/ Mercedes – Benz, Atlanta, GA

January 2016 - July 2022

Reporting Financial Analyst

Enter pricing for the new Sprinters & Metris 2020 Models in the VIPOR System. Process all payments. Escalate IT issues: Send IT related issues to the JIRA System Pinnacle Group/ Mercedes – Benz, Atlanta, Administer all purchase requests and purchase orders in respective internal systems. Process pricing for the new Sprinters & Metris 2020 Models in the VIPOR System. Support processing of all invoices receipt and payments to vendors. Follow-up on all outstanding purchase requests, orders and payments and create a case management ticket in Net Star. Assist with creation of monthly budget summaries with both internal and external partners. Assist with cost tracking, assignment, and cross-charging to the correct accounts. Liaise with DAG partners to align cost and budget activities. Follow-up on all contractual obligations and subsequent actions to ensure they are met on time. Administer all processes and tacks to ensure correct filing and storage for audit purposes. Work with multiple cross-functional business partners to align on common project goals for overall cost management topics. Assist with and coordinate closing or projects in term of all required documentation.

Consultant–MBUSA Training

Cross-train all administrative support personnel. Answer inquiries from internal customers regarding transcripts, class registration, etc. Roster Closeout: Receive rosters from the Contact US box by dealer training manager to closeout students who have attended class and need to get credit for that class by updating Sum Total and Net Star. Phone dealers to make sure the student will attend class, also if they will need air/hotel reservations. Populate information into the Learning & Performance, and update cancellations/enrollments information. Building input new courses per quarterly Scheduling into Sum Total, Net Star and send to production per active or inactive status. Send IT related issues from dealers, travel team and other personnel from Sum Total, Net Star. Building classes as directed by management and other duties as directed in Sum Total, and Net Star Tool.

AT&T, Atlanta, GA

September 2011 – January 2016

HR Consultant - Training Specialist

Provide assistance for managing, scheduling changing and cancellations of all leader-led training sessions in the Learning Management System. Responsibilities include creating training sessions, updating student transcripts, ordering class materials, and closing class rosters in the Learning Management System, as well as working in Share Drive System, and Smart Chat.

IBM Dunwoody, GA

June 1996 February 2010

Project Coordinator/Maintenance Renewals Analyst

Test for Oracle, Run reports, annotating and updating spreadsheets. Update annual renewals for existing customers. Process maintenance renewals/ purchase orders and audit of purchase orders. Track/report on renewals and keep a log of all renewal and status. Order Management team booking and processing orders in Oracle/SAP. Assign new orders to the Order Management team, and update spreadsheet.

Commissions Payment Analyst

Provide analysis of the commission's sales plan to 75 Sales managers to determine the correct sales plan for 550 incentive employees. Train Sales Managers in using the end-to-end Incentive and Commissions tool (FMS) Field Management System. Monitor and maintain the consistency of information between several business databases and run Brio spreadsheets and create case management tickets. Pay commission payments totaling over $500k with 100% accuracy. Accomplish outstanding business controls result with 100% accuracy on assessments. Achieve a high level of customer satisfaction by providing "added value" within the sales support and the sales team.

Sales Operation Specialist

Provide assistances to external and internal customers seeking opportunity for generating new Revenue for IGS Sales Reps. Create documentation for contracts to generate new Revenue for IGS Sales Reps. Enter information into appropriate databases. Analyze and identify customer needs. IBM Business partners, distributor’s Tier 1 and Tier 2 and channel sales support.

IBM Teach Customer Service Rep - Team Leader

Provide assistances in classes, CBT and conferences to external and internal customers. Seek Sales opportunities for generating additional revenue by gathering information for future enrollments. Enter information into appropriate databases for tracking and marketing using Lotus 123 spreadsheets. Followed up on calls for marketing purposes; assured caller satisfaction. I was promoted to Education Card and CBT Fulfillment Rep. Handle all customer related complaints.

Associate Degree Business Administration, Georgia Perimeter College, Decatur, GA

Paralegal – Certification

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