Customer Service Support

Jeanpierre Lhomme

New York, NY,United States ****-******.******.**@******.*** 317-***-****

SUMMARY

Versatile professional with over 7 years of experience in customer service, sales, and warehouse operations. Proven track record in delivering exceptional customer support, driving sales growth, and efficiently managing inventory. Adept at building strong customer relationships and understanding client needs to enhance satisfaction and loyalty. Skilled in logistics and warehouse management, ensuring timely order fulfillment and optimal stock levels. Committed to maintaining a high standard of service while supporting team objectives and improving operational efficiency.

EXPERIENCE

Amazon

•Operated warehouse equipment, including forklifts and pallet jacks, to move and organize inventory.

•Picked, packed, and shipped orders accurately, consistently meeting daily quotas.

•Collaborated with team members to streamline processes and improve efficiency. Global contact services

•Achieved significant increase in customer satisfaction through proactive customer service methods.

•Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency. Warehouse Associate

August 2023 - October 2024

New York, NY

April 2022 - June 2023

New York, NY

Nordstrom

•Performed all work in accordance with established safety procedures.

•Responsible for the processing of orders and shipments according to company policies and procedures.

•Coached and mentored a team of 10 or more employees.

•Replenished and rotated product inventory in the Designer and Women’s shoes department.

•Processed and shipped an average of 500+ orders daily, ensuring on-time delivery and achieving a 98% customer satisfaction rate by November 2020 - January 2022

New York, NY

utilizing warehouse management systems and optimizing packaging workflows.

•Proficient in ASAP Inventory System.

Century 21

•Supervised customer interactions for computer and electronic sales, optimizing connections within a high-volume retail environment.

•Maintained a clean work environment consistently while processing item stock and completing markdowns.

•Assisted an average of 30 or more customers per day in a fast-paced environment. •Directed a team of 8 employees to enhance in-store processes that improved customer ratings.

December 2018 - September 2020

New York, NY

Lord & Taylor

•Assisted an average of 20-30 customers per day in finding or selecting items.

•Stocked, replenished, and organized inventory skillfully.

•Maintained proper and appealing merchandise displays, providing strategic placement of products in order to increase foot traffic and January 2018 - November 2019

New York, NY

purchases.

•Provided outstanding customer service while simultaneously creating strong relationships with customers. Forever 21

•Assisted customers with clothing purchases and fashion-related decisions.

•Performed cross-sells and upsells based on client's interests and tastes to increase store revenue.

•Rang up purchases for clients while promoting store credit card and rewards programs. September 2017 - August 2019

New York, NY

W.M Plastic

•Accurately record and track shipping details to ensure timely deliveries.

•Cross-check product quality and quantity against orders and invoices to ensure consistency and prevent discrepancies.

•Label shipments and assign them to designated storage or delivery locations for seamless inventory management.

•Regularly inspect material supplies, monitor stock levels, and manage inventory using advanced inventory management software. December 2024 - October 2025

Charlotte, North Carolina

Team Lead

Sales Associate

Sales Associate

Fulfillment Associate

Shipping and Receiving Clerk

Customer Service Representative

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EDUCATION

H.S. Diploma

Art & Design High School

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New York, NY• Class of 2017

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