Recruiting Coordinator- Benefits Specialist
Resume:
Customer Service Specialist and Recruiting, On-boarding Coordinator with over a decade of
experience in management and human resources, leveraging a comprehensive understanding of employment and labor law. Expert in optimizing client satisfaction and team efficiency through adept use of remote access software and Microsoft Word. Passionate about community service and committed to fostering a supportive work environment while driving business success through strategic recruiting and onboarding processes.
Employment history
Medicare Enrollment Specialist
TTEC Holdings
Sep-2024-current (seasonally)
Mar 2024 - Oct 2024
Benefits Advisor
AMBA at Hickory, NC
Oct 2023 - Jan 2024
Life Insurance Agent
American Income Life AO at Remote
Feb 2022 - Sep 2023
Recruiting Coordinator
US 1 Shorthaul at Remote
Oct 2020 - Apr 2023
Sole Proprietor
Garage Banned Woodworking at Hickory, NC
Developed benefit packages for members, ensuring compliance with HIPAA. Kept abreast of industry trends to enhance member offerings. Safeguarded member data, adhering to privacy regulations. Analyzed member data to design tailored benefit packages, ensuring optimal coverage and cost- effectiveness for diverse Association needs.
Meticulously managed member information, ensuring strict compliance with HIPAA and other privacy regulations while maintaining data accuracy.
Implemented cost-saving strategies in benefit plans, leading to substantial reduction in overall expenses while maintaining quality coverage.
Obtained NC Insurance License through coursework, exam, and background checks. Achieved certification in a short timeframe, demonstrating efficiency. Developed knowledge of insurance regulations and compliance. Enhanced problem-solving skills through rigorous exam preparation. Prepared for a career as a Life Insurance Agent with a focus on client needs. Analyzed insurance regulations to ensure compliance and develop comprehensive product knowledge. Applied critical thinking to navigate complex licensing requirements. Coordinated hiring for CDL A drivers and yard jockeys across US sites, enhancing team efficiency. Managed driver recruitment, ensuring compliance and optimal staffing levels nationwide. Streamlined hiring processes, improving recruitment timelines and reducing vacancies. Facilitated driver maintenance, supporting operational continuity across multiple locations. Spearheaded CDL A driver recruitment across multiple US locations, optimizing talent acquisition processes and enhancing workforce stability.
Analyzed driver retention trends, implementing targeted strategies to reduce turnover and improve long- term employee satisfaction.
Pioneered a streamlined onboarding system for yard jockeys, significantly reducing time-to-productivity for new hires.
Fostered strong partnerships with hiring managers, aligning recruitment efforts with evolving business needs and operational demands.
Meticulously managed compliance documentation for CDL A drivers, ensuring adherence to DOT regulations and company policies.
Managed client relations, enhancing satisfaction and retention. Oversaw bookkeeping, ensuring accurate financial records. Maintained product inventory, optimizing stock levels. Assisted in creating live edge pieces, improving craftsmanship. Managed client relations, financial records, and inventory while contributing to live edge piece creation, driving business growth and customer satisfaction. Leslie Joyner
Customer Service Specialist and
Recruiting, On-boarding Coordinator
Hickory, US, 28601
************@*****.***
Skills
Program development
Restaurant management
Data collection
Customer service
Microsoft Excel
Microsoft Office
Recruiting
Microsoft Outlook
Logistics
Microsoft Word
Analysis skills
English
Remote access software
Microsoft Windows
Supervising experience
Windows
Communication skills
Social media management
Organizational skills
Insurance sales
Skillful
Experienced
Skillful
Expert
Skillful
Experienced
Experienced
Experienced
Experienced
Experienced
Experienced
Expert
Skillful
Experienced
Skillful
Skillful
Expert
Experienced
Expert
Skillful
Oct 2019 - Oct 2020
Guest Experience Expert
Red Lobster at Jacksonville, FL
Apr 2016 - Nov 2016
Call Center Representative
One Claim Solution at Jacksonville, FL
Mar 2014 - Sep 2015
Home Health Aide
Fleet Landing at Atlantic Beach, FL
Education
Aug 2000 - Jun 2007
Bachelor's degree in Health Education
University of North Florida at Jacksonville, FL
Courses
Dec 2023 - Dec 2024
Life, Health, and Accident
North Carolina Insurance Producer
Enhanced guest satisfaction by swiftly addressing concerns and coordinating team efforts. Managed front and back of house tasks, ensuring seamless operations and communication. Resolved issues promptly, maintaining high standards of service and teamwork. Collaborated with management to improve service efficiency and guest experiences. Elevated guest satisfaction through efficient multitasking and swift problem-solving. Streamlined communication between front and back of house, driving operational excellence. Pioneered creative solutions to enhance dining experiences, balancing diverse responsibilities. Implemented novel approaches to guest interactions, fostering memorable visits. Meticulously managed front and back of house duties, maintaining high standards of guest service. Consistently anticipated and addressed potential issues proactively. Managed high call volumes for cell phone insurance claims, ensuring efficient resolution. Recorded claims and resolutions in database, optimizing time management. Applied problem-solving skills to address customer issues effectively. Contributed to improved customer satisfaction with prompt claim handling. Managed high-volume insurance claims, implementing effective resolutions. Utilized database for meticulous claim cataloging, enhancing operational efficiency. Ensured accurate documentation of all claim interactions, maintaining data integrity. Conducted thorough policy reviews to provide comprehensive solutions to customers. Delivered exceptional in-home care to elderly clients, enhancing their quality of life. Followed personalized care plans, ensuring all client needs were met efficiently. Collaborated with families and managers to optimize care strategies and outcomes. Utilized effective communication skills to maintain client satisfaction and trust. Resolved daily challenges, ensuring a safe and supportive living environment. Delivered exceptional in-home care for seniors, meticulously following care plans and exceeding expectations. Enhanced quality of life through compassionate support. Improved client satisfaction through personalized care approaches. Consistently received positive feedback for attentiveness and proactive problem-solving skills. Transportation management systems
Leadership
Conflict management
Management
Time management
Sales management
Retail management
Typing
Employment & labor law
ATS
Compliance management
Negotiation
Account management
Computer skills
Human Resources
Links
Skillful
Skillful
Experienced
Skillful
Experienced
Beginner
Skillful
Experienced
Skillful
Experienced
Beginner
Skillful
Skillful
Experienced
Experienced
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