Customer Service Account Manager

John Knowling

**** ****** ***, ***** *****, NC **804 252-***-**** ************@*****.***

Profile

Positive and Productive Team Player, Solid Analytical skills, Proficient in Microsoft Office, Detail oriented and experienced Security Manager. Goal Orientated and results driven multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceeds expectations.

Experience

ALLIED UNIVERSAL ACCOUNT MANAGER PNC BANK JUNE 2017- PRESENT

•Met or exceeded financial and operational goals for PNC Bank.

•Provided quality customer service and ensured PNC was provided with a high quality security service to protect employees and property.

•Proficiently utilized WinTeam for scheduling, billing, and reports for effective business management.

•Proactive in communicating to ensure Client needs were met with technical and security solutions.

ALLIED BARTON SECURITY SITE SUPERVISOR PNC BANK JUNE 2012 – JUNE 2017

•Effectively Managed 501 contract hours and 13 Security Officers.

•Constantly achieved and excelled Client goals and expectations while increasing Company revenue.

•Proficient in submitting reports, schedules, and payroll in a timely manner.

•Ensured PNC training compliance requirements kept current.

G4S SECURE SOLUTIONS MPS/AREA SUPERVISOR/SITE SUPERVISOR MAY 2002-JUNE 2012

•Worked directly with the General Manager to control overtime and increase revenue for the Branch office. Ensured Professional and Quality service was provided to the Client.

• Instrumental in the day-to-day operations, scheduling, and payroll for Security Officers and Company Police.

•Participated in all facets of physical security services to include development, operations, administration, and profitability, interviews, hiring, training, scheduling, and payroll.

• Proven ability to learn new methods and adapt quickly to changing situations.

UNITED STATES MARINE CORPS SUPPLY ADMINSITRATION DECEMBER 1979-JUNE 2000

•Supervised and trained over 100 supply personnel which resulted in measured job knowledge and productivity.

•Results driven and Goal oriented always focused on mission accomplishment.

•Consistently achieved over 90 percent readiness rate.

•Initiated, planned, and conducted Company inspections to include hazardous materials in accordance with OSHA, CFR, and Base regulations.

•Competent achiever showing keen ability to adapt to changes, and intensely customer service oriented.

•Able to handle multiple projects concurrently with consistent satisfaction.

•Developed and managed Companies multimillion dollar budget.

•Performed all functions to include purchasing, tracking, receiving, and distribution.

Education

BACHELOR’S DEGREE (BAA) BUSINESS ADMINISTRATION MANAGEMENT AMERICAN INTERCONTINENTAL UNIVERISITY 2013

ASSOCIATE DEGREE (AA) BUSINESS ADMINISTRATION AMERICAN INTERCONTINENTAL UNIVERSITY 2010

SKILLS & ABILITIES

•Accounting & Budgeting

•Proficient with Microsoft

•Excellent interpersonal and communication skills

•Poised under pressure

•Results Driven

•Dependable

•AED/CPR Certified

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