Executive Assistant, Human Resources Specialist

**** **-**, ****** ****, US, ***** • ****.*******@******.*** • 571-***-****

MONA LAFOSSE

Health & Human Services Administrator

PROFESSIONAL SUMMARY

Health & Human Services Specialist with over 3 years of experience in human resources and case management, adept at leveraging HRIS, Paycom & MS Excel to optimize Payroll updates, recruitment and benefits administration. Demonstrates a strong commitment to fostering inclusive workplace cultures and enhancing employee engagement through strategic HR initiatives. Passionate about driving professional growth and improving organizational efficiency through innovative solutions and comprehensive training programs.

EMPLOYMENT HISTORY

HOME HEALTH ASSISTANT 7/2024 – 5/2025 United Healthcare PPL(Part-Time) Cherry Hill, NJ

Support elderly and disabled with mobility and medication, enhancing daily living quality.

Prepare nutritious meals, ensuring dietary needs are met for improved health outcomes.

Assist with personal hygiene, promoting dignity and comfort in daily routines.

Facilitate daily living for elderly and disabled clients, focusing on mobility assistance and medication management to enhance overall quality of life.

Implement personalized care plans, meticulously addressing individual needs and preferences to ensure optimal comfort and well-being.

Develop creative solutions for daily challenges, adapting care strategies to evolving client needs and promoting independence where possible.

Partner with healthcare professionals to coordinate comprehensive care, ensuring seamless support and improved health outcomes for clients.

Develop creative solutions for daily challenges, adapting care strategies to evolving client needs and promoting independence.

HUMAN RESOURCES SPECIALISTMay 2023 – Feb. 2025 Bestwork Industries for the Blind Cherry Hill, NJ

Oversee HR operations, enhancing employee programs and ensuring compliance.

Recruit diverse talent, supporting DEI goals and optimizing hiring strategies.

Manage payroll and benefits, Maintain updates in employee records, Create Spreadsheets for Payroll reporting, Update Payroll Increases/Promotion-Distribute Paychecks, streamlining processes for efficiency.

Facilitate onboarding and training, fostering skill development and engagement.

Streamlined HR processes, enhancing efficiency in recruitment, onboarding, and benefits administration for a diverse workforce

Implemented strategic hiring initiatives, fostering a more inclusive workplace and supporting organizational DEI goals

Developed comprehensive training programs, elevating employee skills and promoting professional growth across departments

Managed payroll operations and benefits enrollment, ensuring accuracy and addressing employee inquiries promptly

Cultivated a positive work culture through engagement initiatives and regular feedback mechanisms, boosting overall morale

Spearheaded HR initiatives, enhancing employee programs and optimizing recruitment strategies to foster a diverse, inclusive workplace

SENIOR DEPUTY CLAIMS ADJUDICATORS

9/ 2022 - Jan 2023

State of Delaware Department of Labor via ACRO Svc.Newark, DE

Reviewed claims for eligibility, ensuring compliance with state and federal guidelines.

Investigated and resolved fraudulent claims, enhancing program integrity.

Determined claimant eligibility through detailed interviews and information analysis.

Explained eligibility and appeals processes to claimants and employers, ensuring transparency.

Guided claims processors, improving team efficiency and accuracy in peak periods.

Reviewed unemployment claims against program eligibility requirements, comparing claims to state and federal guidelines to ensure compliance.

Conducted thorough investigations into potentially fraudulent claims, meticulously analyzing data to identify discrepancies and protect program integrity.

Interviewed claimants and employers to gather crucial information, facilitating fair and accurate eligibility determinations for unemployment benefits.

Provided clear explanations of determinations and appeals processes to claimants and employers, citing relevant regulations and case facts.

Offered technical guidance to claims processors and assisted in training, contributing to team efficiency and knowledge sharing.

CASE MANAGEMENT ASSESSORMay 2022 - Jun 2022

U.S Department of Human ServicesWashington, DC

Conducted assessments for Medicaid and Housing eligibility, enhancing client access to resources.

Facilitated the Homeless to Housing program, boosting participant engagement and resource utilization.

Analyzed participant data to identify barriers, improving housing solutions and living standards.

Compiled and submitted detailed daily reports, ensuring accurate management insights.

Conducted comprehensive assessments for Medicaid and housing eligibility, analyzing complex cases to determine participant status and identify barriers.

Streamlined outreach process, efficiently contacting participants via multiple channels to boost program engagement and resource allocation.

HUMAN RESOURCES ASSISTANTDec 2021 - Mar 2022

APIS Services via Robert Half TechnologiesMount Laurel, NJ

Supported HR team in onboarding, ensuring seamless integration for new hires.

Managed new hire data entry and compliance, enhancing accuracy and efficiency.

Screened applicants and processed background checks, improving hiring quality.

Facilitated weekly orientations, fostering a positive onboarding experience.

Handled unemployment claims and employee inquiries, maintaining regulatory compliance.

Streamlined onboarding processes for multiple affiliates, ensuring compliance and efficiency in new hire documentation and orientation procedures.

Managed HRIS data entry, auditing, and follow-up, utilizing Paylocity and Clear systems to maintain accurate employee records and ensure I-9 compliance.

Supported recruitment efforts by screening applicants, reviewing resumes, and facilitating background checks, contributing to a robust hiring pipeline.

EDUCATION

AAS DEGREE IN HUMAN SERVICESAug 2011 - May 2013 Harcum College Bryn Mawr, Pa

Graduated with Honors-Human Services.

SKILLS

Human Resources Management (Experienced), Benefits

Administration (Experienced), Recruitment(Experienced), Onboarding (Experienced), Payroll (Beginner), Paroll inquiries Time Submisfion, Tax Documents, Employee Paroll Updating. HRIS (Skillful)

MS Office(Experienced), Paycom (Experienced), Paylocity (Experienced), ADP (Skillful),

MS Excel Spreadsheets (Intermediate) Windows (Expert), Mac(Expert), MS Teams (Expert), Zoom (Expert), WebEx (Experienced), Case Management (Experienced), Customer

Service (Expert), Conflict Resolution, Data Analysis, Project Management, Training Development, Diversity Initiatives.

LANGUAGES

English (Native).

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