Customer Service Care Coordinator

Brandy Biggers

LaFayette, GA ***** • *************.**@*****.*** • 360-***-****

Professional Summary

Resourceful and detailoriented professional with extensive experience in dispatch operations, customer service, and team leadership. Skilled at coordinating logistics, resolving issues in real time, and building strong relationships with drivers, clients, and internal teams. Known for staying calm under pressure, delivering exceptional service, and ensuring ontime performance in fastpaced environments.

Core Competencies

•Fleet Dispatch & Logistics Coordination

•Inbound/Outbound Call Management

•Customer Relationship Management

•Issue Resolution & ProblemSolving

•Email & Schedule Management (Outlook)

•Driver Advocacy & Support

•Team Leadership & Training

•Time Management & Organization

Professional Experience

U.S. Xpress – LaFayette, GA

Fleet Dispatch Support Feb 2024 – Aug 2025

•Managed inbound/outbound calls and email communications to coordinate freight pickups and deliveries.

•Monitored shipments in transit, proactively resolving delays or issues to ensure ontime performance.

•Acted as a driver advocate, providing support and resources to maintain safety and satisfaction.

Delta Homecare – LaFayette, GA

Care Coordinator Feb 2023 – Dec 2024

•Scheduled and coordinated client appointments and transportation.

•Maintained clear communication between clients, families, and healthcare providers.

•Delivered exceptional customer service while managing multiple priorities.

Independent Contractor – Various Locations

Delivery & Customer Service Mar 2021 – Apr 2023

•Coordinated and completed timely deliveries while maintaining high customer satisfaction ratings.

•Verified order accuracy and quality before dispatch.

Taco Bell – Chattanooga, TN & Chickamauga, GA

General Manager / Assistant Manager Aug 2004 – Feb 2021

•Directed daily operations, scheduling, and inventory management for highvolume locations.

•Trained and supervised staff, fostering a culture of excellent customer service.

•Resolved customer concerns promptly to maintain brand reputation.

Chattanooga Firefighters Association – Chattanooga, TN

Collections Specialist Jun 2010 – Jan 2011

•Managed outbound calls to secure payments and update account records.

•Maintained accurate documentation and followed up on outstanding balances.

Education

LaFayette High School – LaFayette, GA High School Diploma

Certifications

•CPR Certified (Valid through Jan 2026)

•Valid Driver’s License

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