Service Manager Department

Jennifer Daugherty

***** * ********* *** • Prairieville, LA 70769

Cell: 225-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Accomplished and results-driven management professional with extensive experience in service operations, retail leadership, and customer satisfaction. Proven ability to lead teams, optimize productivity, and enhance profitability in high-volume environments. Strong communicator skilled in conflict resolution, financial oversight, and team development. Currently expanding technical proficiency through self-training in Microsoft Excel and other tools to strengthen data analysis and operational efficiency. CORE COMPETENCIES

• Leadership & Team Development • Customer Relationship Management • Operations & Service Department Management • Financial & Productivity Analysis • Conflict Resolution & Problem Solving • Retail Inventory & Shrink Control • Training, Recruiting & Performance Coaching • Microsoft Office (Excel, Word, Outlook) & Service Software PROFESSIONAL EXPERIENCE

Assistant Service Manager — Price LeBlanc Toyota, Baton Rouge, LA June 2018 – September 2025

• Scheduled appointments, communicated between customers and technicians to ensure efficient workflow. • Maintained productivity and profitability in the service department while ensuring accurate cost estimates and repair explanations.

• Tracked and analyzed financial performance metrics, ensuring compliance with warranty and service procedures.

• Monitored shop productivity, workflow, and repair quality to uphold dealership standards. • Reviewed customer surveys and implemented process improvements to maintain high satisfaction ratings. Sales Support Representative — AT&T; Mobility, Denham Springs, LA March 2016 – June 2018

• Advocated for customer experience, supported sales, and assisted with troubleshooting customer issues.

• Managed inventory, cash handling, and recordkeeping for audits and reporting.

• Contributed to merchandising and operational excellence through detailed tracking and reporting. Co-Manager / Market Fashion Merchandiser / District Manager / Dept. Manager — Wal-Mart Stores Inc., Various Locations in LA & MO

July 1993 – March 2016

• Oversaw operations for up to 300+ associates, managing merchandising, financials, and shrink control. • Led multi-store teams ensuring brand consistency and profitability in multiple regions. • Opened and remodeled stores, coordinated visual merchandising, and trained department managers. • Drove top-line sales growth and improved departmental efficiency across multiple divisions. EDUCATION

• University of Texas – Arlington, TX — Studied Sociology & Anthropology (1990–1991)

• Missouri Valley College, Marshall, MO — General Studies (1989–1990)

• Marshall High School, Marshall, MO — Graduated 1989 PROFESSIONAL DEVELOPMENT & TECHNICAL SKILLS

• Currently self-training in Microsoft Excel, data analysis, and advanced productivity tools. • Skilled in POS systems, CRM software, and digital recordkeeping platforms.

• Committed to continuous learning and process improvement through self-paced study and industry research.

Contact this candidate